Digital Customer Success Manager

Manage a high-volume portfolio (500–600 customers) using digital-first customer success programs. Own adoption and retention outcomes by designing campaigns and automations aligned to lifecycle stages, monitoring customer health and usage, and taking proactive risk actions. Deliver digital QBRs/EBRs and webinars to showcase ROI, partner with renewal managers on at-risk accounts, and use customer feedback and insights to improve product, programs, and content.