2 months ago

Project Manager, Service Delivery

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead COE transformation programs across multiple regions and functions, driving end-to-end program management from planning to post-launch stabilization. Design scalable operating models, standardize processes, and coordinate across Operations, Workforce Management, Product, OPEX, Training, and BPO partners to ensure milestones, governance, and data-driven improvements are delivered.

Location: Istanbul

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Lead the planning and execution of large-scale COE transformation initiatives across multiple regions and functions.
•Drive end-to-end program management, including initiative planning, cross-functional alignment, milestone tracking, risk management, launch readiness, and post-launch hypercare stabilization.
•Ensure successful delivery of initiatives such as footprint management across COE and BPO teams, operational harmonization across regions, large-scale process transitions and team migrations.
•Drive accountability across stakeholders to ensure timelines, deliverables, and operational outcomes are met.
•Support the design and implementation of scalable operational frameworks and standardized processes across the COE.

Key Requirements

•5+ years of experience in program management, operations transformation, or process optimization, ideally within a service operations or COE environment.
•Strong experience managing complex operational projects with multiple workstreams and dependencies.
•Demonstrated ability to translate operational challenges into structured solutions and scalable frameworks.
•Strong analytical and problem-solving skills with the ability to interpret operational data and generate actionable insights.
•Experience working with BPO operations, service operations, or large-scale operational environments is highly preferred.

Experience:5+ yearsService operationsCOEProgram management

Skills:Stakeholder managementCommunicationProblem-solvingProject managementAnalytical thinking

Languages:English

Tech Stack:AsanaJiraMonday

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

2 months ago

Project Manager, Service Delivery

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Istanbul

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Lead the planning and execution of large-scale COE transformation initiatives across multiple regions and functions.
•Drive end-to-end program management, including initiative planning, cross-functional alignment, milestone tracking, risk management, launch readiness, and post-launch hypercare stabilization.
•Ensure successful delivery of initiatives such as footprint management across COE and BPO teams, operational harmonization across regions, large-scale process transitions and team migrations.
•Drive accountability across stakeholders to ensure timelines, deliverables, and operational outcomes are met.
•Support the design and implementation of scalable operational frameworks and standardized processes across the COE.

Key Requirements

•5+ years of experience in program management, operations transformation, or process optimization, ideally within a service operations or COE environment.
•Strong experience managing complex operational projects with multiple workstreams and dependencies.
•Demonstrated ability to translate operational challenges into structured solutions and scalable frameworks.
•Strong analytical and problem-solving skills with the ability to interpret operational data and generate actionable insights.
•Experience working with BPO operations, service operations, or large-scale operational environments is highly preferred.

Experience:5+ yearsService operationsCOEProgram management

Skills:Stakeholder managementCommunicationProblem-solvingProject managementAnalytical thinking

Languages:English

Tech Stack:AsanaJiraMonday

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor