Process Optimization & Automation Manager

Fever Up
Madrid
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: mastersSkills: ["Communication","Stakeholder management","Hands-on mindset"]

Design, implement, and continuously improve operational workflows across Secret Media Network to drive efficiency, scalability, and performance. Identify bottlenecks and translate them into standardized ways of working across regions, while spotting opportunities to automate manual processes with AI tools and internal systems. Partner with Marketing, Product, Data, and Local teams, maintain operational playbooks, and define KPIs to measure operational efficiency and use data to drive decisions.

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FursaFursa
Fever Up
Fever Up
14 hours ago

Process Optimization & Automation Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Design, implement, and continuously improve operational workflows across Secret Media Network to drive efficiency, scalability, and performance. Identify bottlenecks and translate them into standardized ways of working across regions, while spotting opportunities to automate manual processes with AI tools and internal systems. Partner with Marketing, Product, Data, and Local teams, maintain operational playbooks, and define KPIs to measure operational efficiency and use data to drive decisions.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Design, implement, and continuously improve operational workflows across SMN.
  • •Identify inefficiencies and bottlenecks and translate them into scalable processes.
  • •Standardize ways of working across regions to ensure consistency and predictability.
  • •Identify automation opportunities using AI tools and internal systems, collaborating with Tech/Data teams.
  • •Define and track KPIs for operational efficiency, document operational playbooks, and use data to drive decisions.

Pay and Benefits

Perks:Health InsuranceDentalGym MembershipChildcareLearning Budget

Key Requirements

  • •Master’s degree in Engineering, Mathematics, Statistics, or Data Analytics (STEM degree).
  • •5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations, or production management in large-scale, fast-paced, digital-first organizations.
  • •Strong experience in process design, optimization, and workflow automation.
  • •Comfortable working with data and defining KPIs to measure performance.
  • •Experience with automation tools (e.g., Zapier, Make, Notion, Airtable) and strong communication; proficiency in written and spoken English.
Experience:5+ years
Education:Master's in Engineering, Mathematics, Statistics, or Data Analytics (STEM degree)
Skills:CommunicationStakeholder managementHands-on mindset
Languages:EnglishSpanish
Tech Stack:AIZapierMakeNotionAirtable

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn