NTT

2 months ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls, presenting telecom plans, upgrades, bundles, and retention offers to drive revenue. Understand customer needs and recommend tailored solutions using consultative selling. Meet daily, weekly, and monthly sales targets while handling objections professionally, maintaining accurate CRM records, ensuring compliance with scripts and quality standards, and delivering a strong customer experience.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing customers.
•Promote telecom products including plans, upgrades, bundles, and retention offers.
•Understand customer needs and recommend tailored solutions.
•Achieve daily, weekly, and monthly sales targets.
•Maintain accurate CRM records and follow scripts, quality, and process standards while handling objections professionally.

Key Requirements

•Graduate qualification (flexible based on communication skills).
•2-4 years of experience; freshers welcome, with BPO/sales preferred.
•Strong communication with a neutral/clear English accent.
•Sales mindset with persuasive ability, plus active listening and customer empathy.
•Basic system/CRM handling capability.

Experience:2-4 yearsBPOSales

Education:Bachelor's

Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience

Languages:English

Tech Stack:CRM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT