IT Helpdesk Engineer

Fortinet
India
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2-3 yearsEducation: bachelorsSkills: ["Troubleshooting","End user-focused","Communication","Self-motivated","Team support"]

Provide first-line IT support to internal users via phone, email, and remote access, troubleshooting hardware, software, and network issues. Deploy and configure operating systems and specialized software, manage user access in Active Directory, and maintain patch and security compliance. Handle LAN networking, shared drives, email/tools setup, ticketing and reporting, asset management, and basic printer/scanner and data recovery tasks. Escalate complex incidents and maintain accurate support records.

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FursaFursa
Fortinet
Fortinet
2 days ago

IT Helpdesk Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-line IT support to internal users via phone, email, and remote access, troubleshooting hardware, software, and network issues. Deploy and configure operating systems and specialized software, manage user access in Active Directory, and maintain patch and security compliance. Handle LAN networking, shared drives, email/tools setup, ticketing and reporting, asset management, and basic printer/scanner and data recovery tasks. Escalate complex incidents and maintain accurate support records.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide onsite, telephonic, and remote end-user support to resolve functional and technical errors, hardware issues, network issues, and OS breakdowns.
  • •Install and configure operating systems, push laptop images, and deploy specialized software.
  • •Manage users, groups, and computers in Active Directory (account creation, password resets, access enable/disable, and profile configuration).
  • •Configure and troubleshoot LAN networking, shared drives, and network devices using OSI Model and TCP/IP concepts (DHCP, DNS, NAT, IPv4/IPv6).
  • •Maintain application updates and critical patches, enforce client-based policies, manage IT assets, and handle ticketing/reporting for support interactions.

Key Requirements

  • •2 - 3 years of hands-on experience as an IT Helpdesk / Support Engineer (corporate exposure preferred).
  • •In-depth knowledge of Operating Systems including Windows 10/11, MacOS, and Linux.
  • •Strong understanding of LAN networking and TCP/IP with basic routing/switching concepts.
  • •Experience with ticketing systems, patch management (SCCM), and remote desktop tools.
  • •Preferred IT course/certification: CompTIA A+; minimum qualification required: BCA/BSC (computer science).
Experience:2-3 yearsEnterpriseIT service supportRemote supportSystem administrationDesktop support
Education:Bachelor's in Computer science
Skills:TroubleshootingEnd user-focusedCommunicationSelf-motivatedTeam support
Certifications:CompTIA A+Network+
Tech Stack:Windows 10Windows 11UbuntuMacOSLinuxActive DirectoryMS OutlookMS TeamsOSI ModelTCP/IPDHCPDNSNATIPv4IPv6SCCMRemote desktopTicketing systemsKnowledge base

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn