Client Onboarding Specialist

Mozn
Riyadh
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organizational skills","Project management","Relationship building"]

Own the end-to-end onboarding journey for FOCAL customers as the primary point of contact from kickoff through go-live. Deliver platform training, coordinate internal workstreams, and track onboarding status and documentation across multiple concurrent clients. Resolve technical inquiries and configuration issues, escalate to the right owners, and ensure smooth handoff to Customer Success with full context while improving onboarding processes.

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FursaFursa
Mozn
Mozn
1 day ago

Client Onboarding Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding journey for FOCAL customers as the primary point of contact from kickoff through go-live. Deliver platform training, coordinate internal workstreams, and track onboarding status and documentation across multiple concurrent clients. Resolve technical inquiries and configuration issues, escalate to the right owners, and ensure smooth handoff to Customer Success with full context while improving onboarding processes.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end onboarding journey for FOCAL clients.
  • •Serve as the primary point of contact from kickoff through go-live, ensuring successful platform implementation and readiness.
  • •Deliver platform training sessions and support user enablement for client teams.
  • •Coordinate with internal teams to keep all workstreams on schedule and resolve technical inquiries, feature requests, and configuration issues.
  • •Maintain onboarding documentation and status tracking across active clients, manage multiple concurrent onboardings, and hand off completed onboardings to Customer Success with full context transfer.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •2–5 years of experience in client onboarding, customer success, implementation, project coordination, account management, or a similar customer-facing role.
  • •Manage customer onboarding projects and coordinate multiple stakeholders simultaneously.
  • •Fluency in Arabic and English (written and spoken) is required.
  • •Excellent organizational and project management skills with strong attention to detail to meet deadlines and customer expectations.
  • •Experience delivering customer training sessions, workshops, or user enablement programs.
Experience:2-5 yearsClient onboardingCustomer successImplementationProject coordinationAccount managementFinTechFinancial servicesFinancial crime preventionAI
Education:Bachelor's
Skills:CommunicationInterpersonal skillsOrganizational skillsProject managementRelationship building
Languages:ArabicEnglish

Company Brief

Mozn
Builds enterprise AI products and data platforms that help organizations automate decision-making, improve risk management, and extract insights from large datasets. The company focuses on applied machine learning for regulated and data-intensive industries.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2017
WebsiteLinkedIn