Chep

3 weeks ago

Commercial Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead a team of Account Managers and an Inside Sales group to drive commercial performance through account management, customer retention, and portfolio growth. Own budget targets and commercial excellence, act as escalation point for complex customer issues and negotiations, and embed processes to improve proactive service. Collaborate with commercial, Supply Chain, and Transformation teams to deliver sustainable growth, customer experience improvements, and continuous team development.

Location: Manchester

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage, lead, and develop a team of Account Managers, including account reviews, audits, asset management, and risk mitigation.
•Protect and grow the assigned customer portfolio by delivering on budget targets and driving commercial excellence.
•Enhance customer engagement by strengthening relationships across customer roles and serving as the escalation point for complex issues.
•Embed and optimize account management processes and systems to ensure consistent delivery of customer service excellence.
•Manage the Inside Sales Team to grow leads and opportunities while ensuring onboarding delivers a great customer experience.

Key Requirements

•Proven leadership experience managing and developing account or sales teams to achieve individual and team objectives.
•Strong account management capabilities, including delivering budget targets and driving customer retention and portfolio growth.
•Experience handling complex customer issues, including negotiation, contract discussions, and resolving audit-related disputes.
•Ability to embed and optimize processes and systems to improve proactive account management and service excellence.
•Ability to recruit, train, and develop team members while fostering engagement and continuous improvement.

Skills:LeadershipCoachingCollaborationInclusive leadershipNegotiation

Company Brief

Chep

Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn

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Chep

3 weeks ago

Commercial Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Manchester

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage, lead, and develop a team of Account Managers, including account reviews, audits, asset management, and risk mitigation.
•Protect and grow the assigned customer portfolio by delivering on budget targets and driving commercial excellence.
•Enhance customer engagement by strengthening relationships across customer roles and serving as the escalation point for complex issues.
•Embed and optimize account management processes and systems to ensure consistent delivery of customer service excellence.
•Manage the Inside Sales Team to grow leads and opportunities while ensuring onboarding delivers a great customer experience.

Key Requirements

•Proven leadership experience managing and developing account or sales teams to achieve individual and team objectives.
•Strong account management capabilities, including delivering budget targets and driving customer retention and portfolio growth.
•Experience handling complex customer issues, including negotiation, contract discussions, and resolving audit-related disputes.
•Ability to embed and optimize processes and systems to improve proactive account management and service excellence.
•Ability to recruit, train, and develop team members while fostering engagement and continuous improvement.

Skills:LeadershipCoachingCollaborationInclusive leadershipNegotiation

Company Brief

Chep

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn