Compass

1 week ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own day-to-day relationships with a portfolio of high-touch agent customers, serving as the first point of contact for questions, issues, and support through phone, email, and in-person meetings. Help agents adopt Compass technology by delivering 1:1 guidance and group training sessions, and provide marketing support by creating collateral from templates. Partner with onboarding and collaborate across teams to welcome new customers and support ongoing expansion initiatives.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the day-to-day contact for a portfolio of high-touch customers for questions and issues via phone, email, and in-person meetings.
•Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
•Answer marketing requests and create collateral from templates (e.g., listing presentations and postcards), escalating more complex requests to marketing specialists.
•Partner with the onboarding team on strategy and logistics for welcoming new customers to Compass.
•Support ongoing projects such as new office openings, national initiatives, and Expansion/M&A activity while championing agent feedback across teams.

Pay and Benefits

Salary: USD 26 - 29 hourly

Perks:Paid LeavePaid HolidaysSick TimeParental LeaveRecharge LeaveMedicalHealth InsuranceDentalVision401kCommuter BenefitsLife InsuranceDisability InsurancePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Experience with live or remote training.
•Previous experience in real estate is a plus.
•Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Strong listening, empathy, communication, organization, and the ability to establish credibility with key agent decision-makers and influencers.

Experience:2-3 years

Skills:Customer empathyCommunicationRelationship buildingProblem-solvingAnalytical thinkingOrganizationAttention to detailCreative writing

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Compass

1 week ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the day-to-day contact for a portfolio of high-touch customers for questions and issues via phone, email, and in-person meetings.
•Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
•Answer marketing requests and create collateral from templates (e.g., listing presentations and postcards), escalating more complex requests to marketing specialists.
•Partner with the onboarding team on strategy and logistics for welcoming new customers to Compass.
•Support ongoing projects such as new office openings, national initiatives, and Expansion/M&A activity while championing agent feedback across teams.

Pay and Benefits

Salary: USD 26 - 29 hourly

Perks:Paid LeavePaid HolidaysSick TimeParental LeaveRecharge LeaveMedicalHealth InsuranceDentalVision401kCommuter BenefitsLife InsuranceDisability InsurancePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Experience with live or remote training.
•Previous experience in real estate is a plus.
•Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Strong listening, empathy, communication, organization, and the ability to establish credibility with key agent decision-makers and influencers.

Experience:2-3 years

Skills:Customer empathyCommunicationRelationship buildingProblem-solvingAnalytical thinkingOrganizationAttention to detailCreative writing

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn