Onboarding Specialist - Trusted Services

Salesforce
Seattle
Workplace: HybridFull timeUSD 80,900 - 122,300 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Consultative discovery","Relationship building","Problem-solving","Self-directed work"]

Serve as a Salesforce subject-matter expert for Sales Cloud, welcoming new customers post-sale and building trusted advisor relationships. Deliver high-impact virtual 1:1 onboarding engagements focused on rapid time-to-value, adoption, and measurable business outcomes. Use consultative discovery to define success metrics, recommend solutions, and design Success Paths. Collaborate with internal stakeholders and partners, leveraging AI tools and knowledge-sharing to continuously improve the customer experience.

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FursaFursa
Salesforce
Salesforce
6 days ago

Onboarding Specialist - Trusted Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Serve as a Salesforce subject-matter expert for Sales Cloud, welcoming new customers post-sale and building trusted advisor relationships. Deliver high-impact virtual 1:1 onboarding engagements focused on rapid time-to-value, adoption, and measurable business outcomes. Use consultative discovery to define success metrics, recommend solutions, and design Success Paths. Collaborate with internal stakeholders and partners, leveraging AI tools and knowledge-sharing to continuously improve the customer experience.
Location: Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Serve as a Salesforce subject-matter expert for Sales Cloud to accelerate time-to-value and drive rapid adoption.
  • •Own the post-sale customer welcome experience and onboard new customers into the Salesforce ecosystem.
  • •Deliver high-impact virtual 1:1 engagements that educate and enable customers to unlock business value.
  • •Use consultative discovery to uncover use cases, define success metrics, and align capabilities with customer objectives.
  • •Leverage AI tools and knowledge-sharing platforms to scale expertise and enhance the customer experience.

Pay and Benefits

Salary: USD 80,900 - 122,300 annually
Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •2+ years of customer-facing experience in consulting, customer success, or solutions delivery, helping customers achieve outcomes through technology adoption.
  • •Hands-on experience with Salesforce and associated applications.
  • •Bachelor’s degree (or equivalent experience) in Business, Technology, or a related field.
  • •Strong business acumen to understand customer value drivers and success metrics across industries and company sizes.
  • •Exceptional communication/presentation skills and consultative expertise for guiding customers through objectives, strategy, and solution design.
Experience:2+ years
Education:Bachelor's in Business, Technology, or related field
Skills:CommunicationPresentationConsultative discoveryRelationship buildingProblem-solvingSelf-directed work
Certifications:AdministratorAdvanced AdministratorConsultant
Languages:English
Tech Stack:SalesforceSales CloudReportsDashboardsAI assistantsAutomation tools

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor