Front Office Supervisor

Minor International
Adelaide
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Customer service","Conflict resolution","Time management","Professionalism"]

Lead daily front office operations and a welcoming guest experience at Oaks Adelaide Embassy Suites. You’ll support and motivate the team, oversee accurate completion of tasks, and manage guest arrivals and departures to ensure seamless check-in/check-out. Handle and resolve guest complaints professionally to maintain high satisfaction, model excellent service standards, and work a rotating schedule with weekend availability.

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Minor International
Minor International
17 hours ago

Front Office Supervisor

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead daily front office operations and a welcoming guest experience at Oaks Adelaide Embassy Suites. You’ll support and motivate the team, oversee accurate completion of tasks, and manage guest arrivals and departures to ensure seamless check-in/check-out. Handle and resolve guest complaints professionally to maintain high satisfaction, model excellent service standards, and work a rotating schedule with weekend availability.
Location: Adelaide
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and support the front office team to deliver exceptional guest experiences and a warm welcome.
  • •Serve as a role model by sharing expertise and motivating the team to achieve high service standards.
  • •Oversee daily task completion to ensure accuracy and timely execution.
  • •Manage guest arrivals and departures to maintain a seamless check-in/check-out experience.
  • •Address and resolve guest complaints promptly and professionally to sustain guest satisfaction.

Pay and Benefits

Perks:Health InsuranceLearning BudgetEap Support

Key Requirements

  • •Proven leadership skills with the ability to manage and motivate a team, with prior supervisory experience highly regarded.
  • •Extensive hospitality experience, ideally in a hotel or resort setting, with strong knowledge of guest service standards and operations.
  • •Exceptional customer service skills and a consistently positive, professional demeanour in high-pressure situations.
  • •Strong time management skills to prioritize tasks and ensure duties are completed on time.
  • •Flexibility to work weekends and adjust schedules based on operational needs.
Experience:Hospitality
Skills:LeadershipCustomer serviceConflict resolutionTime managementProfessionalism
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn