Operations Associate - Retail

Deliveroo
Dubai
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningSkills: ["Problem-solving","Communication","Attention to detail","Independent work","Basic troubleshooting"]

Support daily in-store operations across Deliveroo’s retail partner network in Dubai. Monitor site performance metrics, investigate issues with root-cause analysis, and drive corrective actions. Train store staff on SOPs (picking accuracy, substitutions, and order prioritization), maintain visit documentation and performance updates, and perform basic device checks on tablets/SIMs. Collaborate with store managers to improve stock accuracy and order preparation efficiency across multiple locations.

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FursaFursa
Deliveroo
Deliveroo
1 day ago

Operations Associate - Retail

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support daily in-store operations across Deliveroo’s retail partner network in Dubai. Monitor site performance metrics, investigate issues with root-cause analysis, and drive corrective actions. Train store staff on SOPs (picking accuracy, substitutions, and order prioritization), maintain visit documentation and performance updates, and perform basic device checks on tablets/SIMs. Collaborate with store managers to improve stock accuracy and order preparation efficiency across multiple locations.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Monitor site performance metrics (B10s, rejections, missing items, cancellations) and identify performance gaps.
  • •Conduct root cause analysis on operational issues and implement corrective actions.
  • •Deliver on-site training to store staff on Deliveroo SOPs, including picking accuracy, substitution handling, and order prioritization.
  • •Maintain documentation of site visits, issues identified, and actions taken; provide regular performance updates.
  • •Perform basic hardware and technical checks on store devices (tablets, SIMs) and escalate issues when required.
Travel: High travel

Key Requirements

  • •Strong problem-solving and communication skills with high attention to detail.
  • •Ability to work independently in fast-paced environments.
  • •Familiarity with mobile/tablet applications and basic troubleshooting.
  • •Valid UAE driving license and access to a personal vehicle.
  • •Experience in grocery, retail, or delivery operations is a plus.
Experience:GroceryRetailDelivery operationsMobile/tablet applications
Skills:Problem-solvingCommunicationAttention to detailIndependent workBasic troubleshooting
Licenses:UAE driving license
Tech Stack:MobileTabletTabletsSIMs

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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