Customer Risk Manager

Salesforce
Milan
Workplace: HybridFull timeEUR 67,200 - 100,800 annuallyFunction: Legal, Risk & ComplianceEducation: bachelorsSkills: ["Communication","Cross-functional collaboration","Leadership","Judgment","Decision-making"]

Lead customer risk mitigation and escalation management to drive customer resolution, prevent attrition, and protect long-term partnerships. Orchestrate cross-functional teams across engineering, product, sales, and executive leadership during high-stakes customer incidents. Assess business impact, prioritize resources, and deliver structured, factual status updates. Identify incident trends and root causes to drive systemic improvements across Salesforce processes and products.

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FursaFursa
Salesforce
Salesforce
3 days ago

Customer Risk Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead customer risk mitigation and escalation management to drive customer resolution, prevent attrition, and protect long-term partnerships. Orchestrate cross-functional teams across engineering, product, sales, and executive leadership during high-stakes customer incidents. Assess business impact, prioritize resources, and deliver structured, factual status updates. Identify incident trends and root causes to drive systemic improvements across Salesforce processes and products.
Location: Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance

Key Responsibilities

  • •Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams.
  • •Advise internal leadership and customer executives with data-driven recommendations and strategic resolution paths.
  • •Evaluate business impact of customer risks to prioritize resources and establish clear action plans.
  • •Deliver clear, structured, factual status updates to customer leadership and internal stakeholders.
  • •Analyze incident trends and root causes to identify operational gaps and drive systemic enhancements.

Pay and Benefits

Salary: EUR 67,200 - 100,800 annually

Key Requirements

  • •Bachelor’s degree or equivalent practical experience.
  • •Demonstrated experience in customer escalation management, account management, technical consulting, or enterprise project delivery.
  • •Proven capability to lead through complex, multi-stakeholder business challenges with steady leadership and clear judgment.
  • •Strong written and verbal communication skills for executive audiences.
  • •Fluency in Italian and English (written and verbal).
Experience:Enterprise project deliveryCustomer escalation managementAccount managementTechnical consulting
Education:Bachelor's
Skills:CommunicationCross-functional collaborationLeadershipJudgmentDecision-making
Languages:ItalianEnglish
Tech Stack:Salesforce platformReportsDashboardsSlackEnterprise CRM tools

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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