Key Account Manager

Unifonic
Riyadh
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Negotiation","Communication","Presentation","Relationship management","Collaboration"]

Own the growth and long-term value of strategic enterprise accounts by building trusted executive relationships and delivering value through Unifonic’s AI-native customer experience platform. Manage key accounts with executive-ready account plans, accurate CRM forecasting, and regular business reviews. Drive expansion by identifying opportunities across products/services, leading commercial discussions, proposals, and negotiations to support retention and revenue growth.

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FursaFursa
Unifonic
Unifonic
2 weeks ago

Key Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the growth and long-term value of strategic enterprise accounts by building trusted executive relationships and delivering value through Unifonic’s AI-native customer experience platform. Manage key accounts with executive-ready account plans, accurate CRM forecasting, and regular business reviews. Drive expansion by identifying opportunities across products/services, leading commercial discussions, proposals, and negotiations to support retention and revenue growth.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain relationships with strategic enterprise customers while driving business growth.
  • •Manage key accounts by understanding customer objectives, identifying growth opportunities, and delivering value through solutions.
  • •Develop and execute strategic account plans, including regular business reviews and customer satisfaction tracking.
  • •Maintain accurate account plans, forecasts, and CRM records.
  • •Lead commercial discussions, prepare proposals, negotiate contracts, and support deal closure to achieve revenue and growth objectives.

Pay and Benefits

Equity and Bonus:Equity
Perks:Annual BonusEquityPaid LeaveRemote Work

Key Requirements

  • •Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
  • •Bachelor’s degree in Business, Marketing, Engineering, or a related field.
  • •Experience selling SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions to enterprise customers.
  • •Proven track record managing enterprise customers and driving revenue growth.
  • •Demonstrated experience managing executive stakeholders and building strategic account plans.
Experience:6+ yearsEnterpriseSaaSCPaaSCloudAIConversational AIEnterprise technologyMENA
Education:Bachelor's
Skills:NegotiationCommunicationPresentationRelationship managementCollaboration
Tech Stack:SalesforceHubSpotMicrosoft DynamicsCRM

Company Brief

Unifonic
Provides a customer communication platform that helps businesses send SMS, WhatsApp, voice, and other omnichannel messages through APIs and workflow tools. Serves enterprises seeking to automate marketing, support, and transactional communications across the Middle East and beyond.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2006
WebsiteLinkedIn