Freshworks

3 days ago

Manager - Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Lead and scale a Paris-based Customer Success team of 6–8 CSMs, ensuring Enterprise and Mid-Market customers achieve measurable value and long-term success. Define regional strategy for EMEA, drive retention, expansion, and advocacy, and build data-driven success plan and health monitoring frameworks. Partner with Sales, Product, Support, and Marketing while serving as an executive sponsor for strategic accounts and representing the Voice of the Customer.

Location: Paris, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and mentor a team of 6–8 CSMs.
•Drive customer retention, expansion, and advocacy for Enterprise and Mid-Market segments.
•Create scalable, data-driven success plan, health monitoring, and playbook frameworks.
•Partner cross-functionally with Sales, Product, Support, and Marketing on expansion strategy and customer engagement.
•Serve as executive sponsor for strategic accounts and represent the Voice of the Customer to shape global Customer Success strategy.

Key Requirements

•8+ years in Customer Success, Account Management, or Consulting within SaaS.
•3+ years leading and scaling customer-facing teams across multiple European markets.
•Proven record driving retention, expansion, and advocacy in Enterprise and Mid-Market accounts.
•Strong cross-functional influence and executive communication skills.
•Fluent in French; analytical, strategic, people-centered leadership with experience using CS and BI tools.

Experience:8+ yearsSaaSCustomer SuccessAccount Management

Skills:LeadershipCross-functional influenceExecutive communicationAnalytical thinkingPeople-centered leadership

Languages:French

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

3 days ago

Manager - Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Paris, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and mentor a team of 6–8 CSMs.
•Drive customer retention, expansion, and advocacy for Enterprise and Mid-Market segments.
•Create scalable, data-driven success plan, health monitoring, and playbook frameworks.
•Partner cross-functionally with Sales, Product, Support, and Marketing on expansion strategy and customer engagement.
•Serve as executive sponsor for strategic accounts and represent the Voice of the Customer to shape global Customer Success strategy.

Key Requirements

•8+ years in Customer Success, Account Management, or Consulting within SaaS.
•3+ years leading and scaling customer-facing teams across multiple European markets.
•Proven record driving retention, expansion, and advocacy in Enterprise and Mid-Market accounts.
•Strong cross-functional influence and executive communication skills.
•Fluent in French; analytical, strategic, people-centered leadership with experience using CS and BI tools.

Experience:8+ yearsSaaSCustomer SuccessAccount Management

Skills:LeadershipCross-functional influenceExecutive communicationAnalytical thinkingPeople-centered leadership

Languages:French

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor