BPO Supervisor

NTT
Philippines
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Leadership","Problem-solving","Analytical mindset"]

Lead a BPO financial account team in Metro Manila, ensuring high-quality customer support, transaction processing, and account servicing. Monitor performance, escalate and resolve client issues, maintain accurate records and required reports, and apply compliance and operational excellence. Manage hiring, staffing, and workforce effectiveness, including performance, career development, and planning. Compile and analyze data for root-cause insights and guide staff to complete assignments using established procedures.

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FursaFursa
NTT
NTT
5 months ago

BPO Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead a BPO financial account team in Metro Manila, ensuring high-quality customer support, transaction processing, and account servicing. Monitor performance, escalate and resolve client issues, maintain accurate records and required reports, and apply compliance and operational excellence. Manage hiring, staffing, and workforce effectiveness, including performance, career development, and planning. Compile and analyze data for root-cause insights and guide staff to complete assignments using established procedures.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Supervise the team to ensure highest quality of service for clients.
  • •Monitor team performance and report results and issues to higher-level leadership.
  • •Assist with escalated client or account issues and resolve them with clients and internal departments.
  • •Manage hiring, staffing, and maintenance of an effective workforce, including career development and performance/pay discussions.
  • •Compile and analyze data to identify trends for root-cause analysis while ensuring accurate record keeping and required reports.

Key Requirements

  • •2 years of experience in a Supervisor role.
  • •2 years of experience using computer with Microsoft Windows PC applications.
  • •2 years of analytical mindset with proficiency in MS Excel and reporting tools.
  • •High school diploma or GED (preferred).
  • •Successful completion of Call Center training classes and demonstration of proficiency.
Experience:2+ years
Education:High School
Skills:CommunicationLeadershipProblem-solvingAnalytical mindset
Tech Stack:Microsoft WindowsMicrosoft ExcelReporting tools2-Factor Authentication

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn