NTT

4 months ago

BPO Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead a BPO financial account team in Metro Manila, ensuring high-quality customer support, transaction processing, and account servicing. Monitor performance, escalate and resolve client issues, maintain accurate records and required reports, and apply compliance and operational excellence. Manage hiring, staffing, and workforce effectiveness, including performance, career development, and planning. Compile and analyze data for root-cause insights and guide staff to complete assignments using established procedures.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Supervise the team to ensure highest quality of service for clients.
•Monitor team performance and report results and issues to higher-level leadership.
•Assist with escalated client or account issues and resolve them with clients and internal departments.
•Manage hiring, staffing, and maintenance of an effective workforce, including career development and performance/pay discussions.
•Compile and analyze data to identify trends for root-cause analysis while ensuring accurate record keeping and required reports.

Key Requirements

•2 years of experience in a Supervisor role.
•2 years of experience using computer with Microsoft Windows PC applications.
•2 years of analytical mindset with proficiency in MS Excel and reporting tools.
•High school diploma or GED (preferred).
•Successful completion of Call Center training classes and demonstration of proficiency.

Experience:2+ years

Education:High School

Skills:CommunicationLeadershipProblem-solvingAnalytical mindset

Tech Stack:Microsoft WindowsMicrosoft ExcelReporting tools2-Factor Authentication

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT