Associate Manager, Startup Accounts

Razorpay
Bengaluru
Workplace: OnsiteFull timeFunction: Entrepreneurship & Venture BuildingSkills: ["Interpersonal skills","Building rapport","Customer service","Go-getter attitude","Work ethic"]

Own and grow relationships with startup clients who generate significant revenue for Razorpay. Drive cross-sell and up-sell to expand accounts against portfolio quota, run business reviews, and ensure client satisfaction through regular check-ins and surveys. Coordinate with internal teams to fulfill client needs, monitor performance against service level agreements, keep CRM updated, and escalate issues to resolution. Track relationship targets and KPIs set by the team lead.

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FursaFursa
Razorpay
Razorpay
16 hours ago

Associate Manager, Startup Accounts

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own and grow relationships with startup clients who generate significant revenue for Razorpay. Drive cross-sell and up-sell to expand accounts against portfolio quota, run business reviews, and ensure client satisfaction through regular check-ins and surveys. Coordinate with internal teams to fulfill client needs, monitor performance against service level agreements, keep CRM updated, and escalate issues to resolution. Track relationship targets and KPIs set by the team lead.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Entrepreneurship & Venture Building
Seniority: Manager level

Key Responsibilities

  • •Build and maintain relationships with clients and key contacts within their companies.
  • •Cross-sell and up-sell to grow accounts and achieve portfolio quota.
  • •Conduct business reviews to ensure clients are satisfied with products and services.
  • •Attend client meetings inside and outside their offices to strengthen relationships.
  • •Liaise with internal departments to fulfill client needs, escalate concerns, and resolve client issues.

Key Requirements

  • •Relevant experience in key account management or sales in the B2B space.
  • •Knowledge of best customer service practices.
  • •Strong interpersonal skills with the ability to build rapport with customers.
  • •Go-getter attitude.
  • •Hardworking with a strong work ethic.
Experience:B2BKey account management
Skills:Interpersonal skillsBuilding rapportCustomer serviceGo-getter attitudeWork ethic
Languages:English

Company Brief

Razorpay
Provides payment processing, banking, lending, and financial infrastructure products for Indian businesses. Razorpay offers payment gateway services, payouts, banking-as-a-service, credit, and developer-focused APIs to help companies accept and manage online payments.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Bengaluru, India
Founded: 2014
WebsiteLinkedIn