Unified Communication Technician

Black Box
United States
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: associatesSkills: ["Customer service","Troubleshooting","Communication","Dependability"]

Install, program, test, and troubleshoot unified communications (UC) systems for client sites, including premise-based, hosted, and cloud solutions. Support capabilities such as voice, chat, presence, mobility, audio/video, desktop sharing, call control, unified messaging, email, and digital signage. Manage work orders (moves/adds/changes), maintain accurate documentation, coordinate with operations teams, and handle after-hours emergencies to meet SLAs.

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FursaFursa
Black Box
Black Box
1 month ago

Unified Communication Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Install, program, test, and troubleshoot unified communications (UC) systems for client sites, including premise-based, hosted, and cloud solutions. Support capabilities such as voice, chat, presence, mobility, audio/video, desktop sharing, call control, unified messaging, email, and digital signage. Manage work orders (moves/adds/changes), maintain accurate documentation, coordinate with operations teams, and handle after-hours emergencies to meet SLAs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Deliver day-to-day installation, service, programming, testing, and troubleshooting of UC systems.
  • •Install and program UC platform functionality including chat, presence, voice, mobility, audio, web, video, desktop sharing, call control, unified messaging, email, and digital signage.
  • •Troubleshoot UC systems across premise, hosted, cloud, and point-to-point / point-to-co-location network applications.
  • •Complete work orders for moves, adds, changes (MAC) and deletions on supported product lines.
  • •Maintain documentation, coordinate with team members, and respond to emergency situations to resolve client concerns and meet SLAs.

Key Requirements

  • •Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
  • •Minimum 2+ years’ experience with unified communications (UC) systems.
  • •Proven ability to install, service, program, test and troubleshoot UC systems.
  • •Strong customer/client service orientation with effective communication and interpersonal skills.
  • •Valid driver’s license and ability to safely drive company vehicles.
Experience:2+ yearsUnified communications
Education:Associate's
Skills:Customer serviceTroubleshootingCommunicationDependability
Licenses:Driver’s license
Certifications:Cisco CCNA Voice/NetworkMicrosoft MCSEAvaya Certified Implementation/Support Specialist/Expert (ACIS/ACSS or ACSE)
Tech Stack:Unified Communications (UC)CiscoMicrosoftAvayaNECMitelShortelUnifyPBXOSHA

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website