Black Box

1 day ago

Unified Communication Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Install, program, test, and troubleshoot unified communications (UC) systems for client sites, including premise-based, hosted, and cloud solutions. Support capabilities such as voice, chat, presence, mobility, audio/video, desktop sharing, call control, unified messaging, email, and digital signage. Manage work orders (moves/adds/changes), maintain accurate documentation, coordinate with operations teams, and handle after-hours emergencies to meet SLAs.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Deliver day-to-day installation, service, programming, testing, and troubleshooting of UC systems.
•Install and program UC platform functionality including chat, presence, voice, mobility, audio, web, video, desktop sharing, call control, unified messaging, email, and digital signage.
•Troubleshoot UC systems across premise, hosted, cloud, and point-to-point / point-to-co-location network applications.
•Complete work orders for moves, adds, changes (MAC) and deletions on supported product lines.
•Maintain documentation, coordinate with team members, and respond to emergency situations to resolve client concerns and meet SLAs.

Key Requirements

•Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
•Minimum 2+ years’ experience with unified communications (UC) systems.
•Proven ability to install, service, program, test and troubleshoot UC systems.
•Strong customer/client service orientation with effective communication and interpersonal skills.
•Valid driver’s license and ability to safely drive company vehicles.

Experience:2+ yearsUnified communications

Education:Associate's

Skills:Customer serviceTroubleshootingCommunicationDependability

Licenses:Driver’s license

Certifications:Cisco CCNA Voice/NetworkMicrosoft MCSEAvaya Certified Implementation/Support Specialist/Expert (ACIS/ACSS or ACSE)

Tech Stack:Unified Communications (UC)CiscoMicrosoftAvayaNECMitelShortelUnifyPBXOSHA

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website

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Black Box

1 day ago

Unified Communication Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Deliver day-to-day installation, service, programming, testing, and troubleshooting of UC systems.
•Install and program UC platform functionality including chat, presence, voice, mobility, audio, web, video, desktop sharing, call control, unified messaging, email, and digital signage.
•Troubleshoot UC systems across premise, hosted, cloud, and point-to-point / point-to-co-location network applications.
•Complete work orders for moves, adds, changes (MAC) and deletions on supported product lines.
•Maintain documentation, coordinate with team members, and respond to emergency situations to resolve client concerns and meet SLAs.

Key Requirements

•Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
•Minimum 2+ years’ experience with unified communications (UC) systems.
•Proven ability to install, service, program, test and troubleshoot UC systems.
•Strong customer/client service orientation with effective communication and interpersonal skills.
•Valid driver’s license and ability to safely drive company vehicles.

Experience:2+ yearsUnified communications

Education:Associate's

Skills:Customer serviceTroubleshootingCommunicationDependability

Licenses:Driver’s license

Certifications:Cisco CCNA Voice/NetworkMicrosoft MCSEAvaya Certified Implementation/Support Specialist/Expert (ACIS/ACSS or ACSE)

Tech Stack:Unified Communications (UC)CiscoMicrosoftAvayaNECMitelShortelUnifyPBXOSHA

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website