American Express

18 hours ago

Customer Care Professional with advanced French & English skills - Know Your Customer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide relationship-driven customer care for account and inquiry questions within a KYC/AML context. You’ll respond promptly and accurately, ask probing questions to diagnose issues, and recommend tailored solutions that reinforce membership value. Document account information, nurture customer relationships, and deliver measurable results across customer satisfaction, effectiveness, efficiency, and quality while working in a fast-paced, metric-driven environment.

Location: Buenos Aires

Workplace: Hybrid

Employment Type: Part time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Deliver extraordinary customer care by responding to questions about customer accounts in a fast-paced customer care environment.
•Resolve product or service inquiries by asking probing questions, determining causes, and selecting and explaining the best solution.
•Grow and nurture customer relationships on every interaction to drive measurable customer value.
•Document necessary account information and offer customized solutions that benefit customers.
•Achieve results measured by customer satisfaction, effectiveness, efficiency, and quality.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementParental LeaveLearning Budget

Key Requirements

•Fluency in writing and speaking in advanced French; English is required.
•High school diploma or equivalent required.
•Customer service experience with strong written and verbal communication and listening/relationship building.
•Demonstrated consultative experience, including the ability to influence and being resourceful.
•Resiliency in a fast-paced, metric-driven environment with multitasking and Windows navigation.

Education:High School

Skills:ListeningRelationship buildingMultitaskingCommunicationProblem-solving

Languages:FrenchEnglish

Tech Stack:Windows

Company Brief

American Express

Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn

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American Express

18 hours ago

Customer Care Professional with advanced French & English skills - Know Your Customer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Buenos Aires

Workplace: Hybrid

Employment Type: Part time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Deliver extraordinary customer care by responding to questions about customer accounts in a fast-paced customer care environment.
•Resolve product or service inquiries by asking probing questions, determining causes, and selecting and explaining the best solution.
•Grow and nurture customer relationships on every interaction to drive measurable customer value.
•Document necessary account information and offer customized solutions that benefit customers.
•Achieve results measured by customer satisfaction, effectiveness, efficiency, and quality.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementParental LeaveLearning Budget

Key Requirements

•Fluency in writing and speaking in advanced French; English is required.
•High school diploma or equivalent required.
•Customer service experience with strong written and verbal communication and listening/relationship building.
•Demonstrated consultative experience, including the ability to influence and being resourceful.
•Resiliency in a fast-paced, metric-driven environment with multitasking and Windows navigation.

Education:High School

Skills:ListeningRelationship buildingMultitaskingCommunicationProblem-solving

Languages:FrenchEnglish

Tech Stack:Windows

Company Brief

American Express

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn