Cloudinary

4 weeks ago

VP of Global Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Executive leader responsible for defining Cloudinary’s global support strategy, scaling a follow-the-sun organization, and driving AI-enabled transformation to improve customer experience, efficiency, and product feedback loops across engineering, product, and success teams.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Define and execute Cloudinary’s global support strategy, driving customer satisfaction, retention, and operational excellence.
•Lead and scale a high-performing global organization across multiple regions, developing leaders and building a culture of accountability, collaboration, and continuous improvement.
•Drive the transformation of Support through AI, automation, self-service, and knowledge management to improve efficiency, customer experience, and scalability.
•Establish and optimize operational processes, support engineering practices, escalation management, and service delivery across a follow-the-sun model.
•Own support performance through data and metrics, including CSAT, SLA attainment, quality, productivity, deflection, and operational efficiency.

Pay and Benefits

Perks:Learning BudgetMeal AllowancePaid Leave

Key Requirements

•10+ years leading global technical support, developer support, support engineering, or customer success organizations in enterprise SaaS.

Experience:SaaSEnterprise softwareCloud

Education:Bachelor's

Skills:LeadershipCommunicationStrategic thinkingCross-functional leadership

Tech Stack:APIsSDKsAILLMAutomation

Company Brief

Cloudinary

Provides a cloud-based image and video management platform with APIs and tools for uploading, storing, transforming, optimizing and delivering rich media at scale for developers, marketers, and digital teams.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Santa Clara, United States

Founded: 2012

Website LinkedIn

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Cloudinary

4 weeks ago

VP of Global Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Define and execute Cloudinary’s global support strategy, driving customer satisfaction, retention, and operational excellence.
•Lead and scale a high-performing global organization across multiple regions, developing leaders and building a culture of accountability, collaboration, and continuous improvement.
•Drive the transformation of Support through AI, automation, self-service, and knowledge management to improve efficiency, customer experience, and scalability.
•Establish and optimize operational processes, support engineering practices, escalation management, and service delivery across a follow-the-sun model.
•Own support performance through data and metrics, including CSAT, SLA attainment, quality, productivity, deflection, and operational efficiency.

Pay and Benefits

Perks:Learning BudgetMeal AllowancePaid Leave

Key Requirements

•10+ years leading global technical support, developer support, support engineering, or customer success organizations in enterprise SaaS.

Experience:SaaSEnterprise softwareCloud

Education:Bachelor's

Skills:LeadershipCommunicationStrategic thinkingCross-functional leadership

Tech Stack:APIsSDKsAILLMAutomation

Company Brief

Cloudinary

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Santa Clara, United States

Founded: 2012

Website LinkedIn