Senior Program Manager, Referrals & Insiders, APAC & JAPAN

Salesforce
Tokyo
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Skills: ["Cross-functional collaboration","Communication","Attention to detail","Process improvement","Stakeholder management"]

Lead two strategic recruiting programs for APAC and Japan: the Employee Referral Program and the Insiders Program. Own day-to-day operations and support regional strategy by designing education and communication campaigns, managing intake and resolution workflows, and ensuring SLA-aligned referral bonus payouts. Recruit, onboard, and enable employee insiders, build reporting frameworks to track participation and sentiment, and use data to drive continuous operational improvements.

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FursaFursa
Salesforce
Salesforce
2 days ago

Senior Program Manager, Referrals & Insiders, APAC & JAPAN

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead two strategic recruiting programs for APAC and Japan: the Employee Referral Program and the Insiders Program. Own day-to-day operations and support regional strategy by designing education and communication campaigns, managing intake and resolution workflows, and ensuring SLA-aligned referral bonus payouts. Recruit, onboard, and enable employee insiders, build reporting frameworks to track participation and sentiment, and use data to drive continuous operational improvements.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Run day-to-day operations for the Employee Referral Program across APAC and Japan, designing education initiatives and promotional campaigns aligned to regional hiring strategy.
  • •Manage referral program branding and communications across Slack, Quip, and email, including case intake and resolution for referral inquiries.
  • •Present at new hire orientations, train team members on program operations, monitor program data, and audit service-level agreement (SLA) compliance.
  • •Oversee end-to-end Insiders Program workflows and intake systems, including escalation protocols and resolution standards for a candidate-centered experience.
  • •Create multi-channel communication campaigns, recruit/onboard/enable employee insiders, and build reporting frameworks to track participation, match quality, and candidate sentiment for process improvements.

Key Requirements

  • •6+ years of program management experience in HR, recruiting operations, or talent acquisition, leading strategic, scalable talent programs.
  • •Fluency in written and spoken English and Japanese to support APAC/Japan stakeholders and local teams.
  • •Independently lead complex, cross-functional workstreams while managing multiple priorities with strong attention to detail.
  • •Experience building performance metrics frameworks and using data tools (e.g., Excel, Google Sheets, Tableau) to inform program decisions.
  • •Proficiency with collaboration tools (Google Workspace, MS Office, Quip, Slack, Zoom, Google Meet).
Experience:HRRecruiting operationsTalent acquisition
Skills:Cross-functional collaborationCommunicationAttention to detailProcess improvementStakeholder management
Languages:EnglishJapanese
Tech Stack:SlackQuipExcelGoogle SheetsTableauGoogle WorkspaceMS OfficeZoomGoogle MeetWorkdaySalesforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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