Dimension Data

2 weeks ago

Networking Managed Services Engineer (L3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead networking managed services delivery for clients by proactively identifying and resolving complex technical incidents and problems, meeting SLA requirements, and performing root-cause analysis. Manage high-complexity tickets, create knowledge articles, and coach junior team members. Configure, install, test, monitor, and troubleshoot client infrastructure, supporting onsite and field engineering needs while coordinating with vendors and contributing to operational improvements and automation.

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively identify, analyze, and resolve complex network incidents/problems to meet SLA conditions, including root-cause analysis of critical incidents.
•Manage high-complexity tickets and investigate third-line support calls to deliver timely resolutions and escalations.
•Ensure client infrastructure is configured, installed, tested, and operational using monitoring tools to respond to alerts.
•Create knowledge articles for recurring tasks/issues and train/coaching junior team members to execute required procedures.
•Collaborate with automation and third-party vendors, assist in change management/CAB processes, and support operational improvements/automation opportunities.

Key Requirements

•Deploy and maintain secure enterprise network infrastructure, including security configurations and documentation/diagrams.
•Provide network security and incident response support, including risk/vulnerability analysis and penetration testing/audit activities.
•Strong networking fundamentals: routing protocols (e.g., OSPF, EIGRP, RIP), LAN/WAN technologies, and Layer-2 concepts (VLANs, access lists).
•Hands-on experience installing, configuring, and troubleshooting routers and switches and supporting network management via tools like SNMP and traffic filtering.
•Use ITIL-aligned processes (e.g., CAB) and have strong customer service and the ability to work independently with minimal supervision.

Experience:Managed servicesNetwork securityIncident responseEnterprise networksTicketing systems

Education:Bachelor's

Skills:Customer serviceIndependent workCoachingMentoringProblem investigation

Certifications:CCNP EnterpriseCCIE EnterpriseNSE5NSE6NSE7ITILv4CCNA EnterpriseCheck Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)Cisco Devnet

Tech Stack:LinuxLinux shell scriptingServiceNowRemedyCiscoCisco TACSNMPHSRPDHCPDNSMRTGOSPFEIGRPIGRPRIPRIPv2MPLSVoIPFirewall PIXCisco Call Manager

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

Networking Managed Services Engineer (L3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively identify, analyze, and resolve complex network incidents/problems to meet SLA conditions, including root-cause analysis of critical incidents.
•Manage high-complexity tickets and investigate third-line support calls to deliver timely resolutions and escalations.
•Ensure client infrastructure is configured, installed, tested, and operational using monitoring tools to respond to alerts.
•Create knowledge articles for recurring tasks/issues and train/coaching junior team members to execute required procedures.
•Collaborate with automation and third-party vendors, assist in change management/CAB processes, and support operational improvements/automation opportunities.

Key Requirements

•Deploy and maintain secure enterprise network infrastructure, including security configurations and documentation/diagrams.
•Provide network security and incident response support, including risk/vulnerability analysis and penetration testing/audit activities.
•Strong networking fundamentals: routing protocols (e.g., OSPF, EIGRP, RIP), LAN/WAN technologies, and Layer-2 concepts (VLANs, access lists).
•Hands-on experience installing, configuring, and troubleshooting routers and switches and supporting network management via tools like SNMP and traffic filtering.
•Use ITIL-aligned processes (e.g., CAB) and have strong customer service and the ability to work independently with minimal supervision.

Experience:Managed servicesNetwork securityIncident responseEnterprise networksTicketing systems

Education:Bachelor's

Skills:Customer serviceIndependent workCoachingMentoringProblem investigation

Certifications:CCNP EnterpriseCCIE EnterpriseNSE5NSE6NSE7ITILv4CCNA EnterpriseCheck Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)Cisco Devnet

Tech Stack:LinuxLinux shell scriptingServiceNowRemedyCiscoCisco TACSNMPHSRPDHCPDNSMRTGOSPFEIGRPIGRPRIPRIPv2MPLSVoIPFirewall PIXCisco Call Manager

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn