Assistant Manager- Customer Success (Bangalore)

Moove
Bengaluru
Full timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Data-driven approach","Attention to detail","People management","Problem-solving","Communication"]

Lead a customer success team in Moove’s Operations group by monitoring and supporting driver partners. Train and work closely with onboarding, sales, and customer success teams, track driver performance and retention, and handle driver issues both in transit and via inbound/outbound calls. Use strong data and Excel skills to run driver surveys, analyze results, and drive churn and ticket-resolution metrics.

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FursaFursa
Moove
Moove
19 hours ago

Assistant Manager- Customer Success (Bangalore)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead a customer success team in Moove’s Operations group by monitoring and supporting driver partners. Train and work closely with onboarding, sales, and customer success teams, track driver performance and retention, and handle driver issues both in transit and via inbound/outbound calls. Use strong data and Excel skills to run driver surveys, analyze results, and drive churn and ticket-resolution metrics.
Location: Bengaluru
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Train, manage, and work closely with Onboarding/Sales Executives/Customer Success Executives.
  • •Monitor driver performance and conduct daily driver check-ins.
  • •Support and resolve driver issues, including while drivers are in transit, and handle inbound/outbound calls.
  • •Conduct driver surveys and compile survey data to inform operations.
  • •Track and improve key metrics such as retention, churn, ticket resolutions, and vehicle accountability.

Key Requirements

  • •Degree in any discipline.
  • •4+ years of experience in customer care/support roles in the fleet industry (preferably 4-wheeler).
  • •Experience in the transportation industry is an added advantage.
  • •Proficient in Microsoft Excel.
  • •Ability to manage people and attention to details.
Experience:4+ yearsFleet industryTransportation industry
Education:Bachelor's
Skills:Data-driven approachAttention to detailPeople managementProblem-solvingCommunication
Tech Stack:Microsoft ExcelExcelCS toolsCRM tools

Company Brief

Moove
Provides vehicle financing and asset-backed credit for mobility entrepreneurs, helping drivers and fleet operators acquire cars and generate income through ride-hailing and delivery platforms. Operates across multiple markets with embedded financial services for transport ecosystems.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Dubai, United Arab Emirates
Founded: 2020
WebsiteLinkedIn