Senior Customer Service Executive

Avery Dennison
Indonesia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Detail-oriented","Teamwork","Deadline management"]

Own customer order processing and follow-ups to ensure purchase orders execute promptly and delivery dates are met. Support customers with product and quality information, sample request fulfillment, and compliance-related inquiries. Actively promote MyAD Portal and EDI, update customers bi-weekly, capture Voice of Customer into the sales system, and coordinate resolution of aging samples, slow-moving inventory, and write-off requests.

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Avery Dennison
Avery Dennison
8 hours ago

Senior Customer Service Executive

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Last checked: 2 hours agoStatus: Live

Job Summary

Own customer order processing and follow-ups to ensure purchase orders execute promptly and delivery dates are met. Support customers with product and quality information, sample request fulfillment, and compliance-related inquiries. Actively promote MyAD Portal and EDI, update customers bi-weekly, capture Voice of Customer into the sales system, and coordinate resolution of aging samples, slow-moving inventory, and write-off requests.
Location: Indonesia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Process orders to ensure purchase orders execute promptly and customer delivery dates/times are met.
  • •Promote and support customers to use MyAD Portal and EDI, and provide product and quality information.
  • •Handle customer inquiries, including sample requests and compliance requests.
  • •Update customers bi-weekly and capture Voice of Customers (VOC) into the Sales Force system to close gaps with internal teams.
  • •Coordinate aging samples, slow-move inventory, and write-off requests and participate in process improvement meetings.

Key Requirements

  • •Diploma or Bachelor’s Degree in any related fields.
  • •2+ years of experience in customer service.
  • •Hands-on experience in order processing via systems.
  • •Experience handling customer queries and requests via email and phone.
  • •Detail-oriented with strong communication and interpersonal skills.
Experience:2+ years
Education:Bachelor's
Skills:CommunicationInterpersonal skillsDetail-orientedTeamworkDeadline management
Languages:English (UK)
Tech Stack:MyAD PortalEDI

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn