Aveva

1 day ago

Customer Success Manager (CSM) - MEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own a portfolio of customer accounts and help them achieve faster value, stronger adoption, and better business outcomes with AVEVA solutions. You’ll manage success planning and regular stakeholder engagement while working cross-functionally with internal teams and partners. Drive onboarding, deployment, adoption, and expansion—turning customer goals into success plans, coordinating services, and partnering with Sales to identify new revenue opportunities.

Location: Cairo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage existing customer accounts to ensure success and perceived value of AVEVA solutions.
•Drive onboarding by building relationships, educating customers on AVEVA resources/services, setting expectations, and accelerating deployment readiness.
•Lead deployment activities with Delivery Services or partners to define architecture, prioritize PI rollout, shape the enterprise roadmap, and coordinate services and resources.
•Support adoption by defining success plans, consulting on high-value use cases, leveraging workshop services, and driving adoption of strategic AVEVA software.
•Identify expansion opportunities and partner with Sales to generate new business revenue based on deep customer expertise.

Travel: Medium travel

Key Requirements

•4+ years of experience in similar roles.
•Strong verbal and written communication skills with strong presentation ability.
•Working knowledge of AVEVA core technologies and services, such as Engineering/E3D, PI System/Historian, InTouch/System Platform/SCADA, MES/Operations Management, Predictive Analytics/AIM, and CONNECT (or similar products).
•Ability to work with cross-functional and geographically distributed teams and manage multiple priorities.
•Effective use of CRM systems and tools including Office 365, SharePoint, PowerBI, Salesforce, and Workday, with Arabic and English language skills.

Experience:4+ yearsManufacturingServices industryIndustrial software

Skills:CommunicationPresentationRelationship managementOrganizational skillsPrioritization

Languages:ArabicEnglish

Tech Stack:AVEVAEngineering/E3DPI SystemHistorianInTouchSystem PlatformSCADAMESOperations ManagementPredictive AnalyticsAIMCONNECTCRM systemsOffice 365SharePointPowerBISalesforceWorkdayCloudServices

Company Brief

Aveva

Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn

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Aveva

1 day ago

Customer Success Manager (CSM) - MEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage existing customer accounts to ensure success and perceived value of AVEVA solutions.
•Drive onboarding by building relationships, educating customers on AVEVA resources/services, setting expectations, and accelerating deployment readiness.
•Lead deployment activities with Delivery Services or partners to define architecture, prioritize PI rollout, shape the enterprise roadmap, and coordinate services and resources.
•Support adoption by defining success plans, consulting on high-value use cases, leveraging workshop services, and driving adoption of strategic AVEVA software.
•Identify expansion opportunities and partner with Sales to generate new business revenue based on deep customer expertise.

Travel: Medium travel

Key Requirements

•4+ years of experience in similar roles.
•Strong verbal and written communication skills with strong presentation ability.
•Working knowledge of AVEVA core technologies and services, such as Engineering/E3D, PI System/Historian, InTouch/System Platform/SCADA, MES/Operations Management, Predictive Analytics/AIM, and CONNECT (or similar products).
•Ability to work with cross-functional and geographically distributed teams and manage multiple priorities.
•Effective use of CRM systems and tools including Office 365, SharePoint, PowerBI, Salesforce, and Workday, with Arabic and English language skills.

Experience:4+ yearsManufacturingServices industryIndustrial software

Skills:CommunicationPresentationRelationship managementOrganizational skillsPrioritization

Languages:ArabicEnglish

Tech Stack:AVEVAEngineering/E3DPI SystemHistorianInTouchSystem PlatformSCADAMESOperations ManagementPredictive AnalyticsAIMCONNECTCRM systemsOffice 365SharePointPowerBISalesforceWorkdayCloudServices

Company Brief

Aveva

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn