Customer Success Manager (CSM) - MEA

Aveva
Cairo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Presentation","Relationship management","Organizational skills","Prioritization"]

Own a portfolio of customer accounts and help them achieve faster value, stronger adoption, and better business outcomes with AVEVA solutions. You’ll manage success planning and regular stakeholder engagement while working cross-functionally with internal teams and partners. Drive onboarding, deployment, adoption, and expansion—turning customer goals into success plans, coordinating services, and partnering with Sales to identify new revenue opportunities.

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FursaFursa
Aveva
Aveva
1 month ago

Customer Success Manager (CSM) - MEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live

Job Summary

Own a portfolio of customer accounts and help them achieve faster value, stronger adoption, and better business outcomes with AVEVA solutions. You’ll manage success planning and regular stakeholder engagement while working cross-functionally with internal teams and partners. Drive onboarding, deployment, adoption, and expansion—turning customer goals into success plans, coordinating services, and partnering with Sales to identify new revenue opportunities.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage existing customer accounts to ensure success and perceived value of AVEVA solutions.
  • •Drive onboarding by building relationships, educating customers on AVEVA resources/services, setting expectations, and accelerating deployment readiness.
  • •Lead deployment activities with Delivery Services or partners to define architecture, prioritize PI rollout, shape the enterprise roadmap, and coordinate services and resources.
  • •Support adoption by defining success plans, consulting on high-value use cases, leveraging workshop services, and driving adoption of strategic AVEVA software.
  • •Identify expansion opportunities and partner with Sales to generate new business revenue based on deep customer expertise.
Travel: Medium travel

Key Requirements

  • •4+ years of experience in similar roles.
  • •Strong verbal and written communication skills with strong presentation ability.
  • •Working knowledge of AVEVA core technologies and services, such as Engineering/E3D, PI System/Historian, InTouch/System Platform/SCADA, MES/Operations Management, Predictive Analytics/AIM, and CONNECT (or similar products).
  • •Ability to work with cross-functional and geographically distributed teams and manage multiple priorities.
  • •Effective use of CRM systems and tools including Office 365, SharePoint, PowerBI, Salesforce, and Workday, with Arabic and English language skills.
Experience:4+ yearsManufacturingServices industryIndustrial software
Skills:CommunicationPresentationRelationship managementOrganizational skillsPrioritization
Languages:ArabicEnglish
Tech Stack:AVEVAEngineering/E3DPI SystemHistorianInTouchSystem PlatformSCADAMESOperations ManagementPredictive AnalyticsAIMCONNECTCRM systemsOffice 365SharePointPowerBISalesforceWorkdayCloudServices

Company Brief

Aveva
Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 1967
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn