Reception Manager, Wavehouse (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 2-3 yearsSkills: ["Customer service","Communication","Interpersonal skills","Relationship building","Presentation"]

Deliver five-star guest service at Wavehouse by greeting guests, building relationships, and creating memorable dining experiences. Act as a sales ambassador to encourage repeat visits, capture new business, and relay special requests to restaurant management. Manage and grow the guest database in partnership with PR and marketing, supporting promotions and upcoming activities. Represent the brand with deep knowledge, immaculate presentation, and exceptional, positive communication.

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Kerzer International
Kerzer International
1 day ago

Reception Manager, Wavehouse (Dubai, AE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver five-star guest service at Wavehouse by greeting guests, building relationships, and creating memorable dining experiences. Act as a sales ambassador to encourage repeat visits, capture new business, and relay special requests to restaurant management. Manage and grow the guest database in partnership with PR and marketing, supporting promotions and upcoming activities. Represent the brand with deep knowledge, immaculate presentation, and exceptional, positive communication.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Provide five-star customer service by meeting and greeting guests and creating memorable dining experiences.
  • •Build strong relationships with guests, hotel/suite residents, and local regulars.
  • •Act as a sales ambassador to encourage repeat customers, capture new business, and communicate special requests to restaurant management.
  • •Manage and build the guest database and coordinate with PR and marketing on upcoming activities.
  • •Support luxury and personalized service through active engagement, positive guest interactions, and brand representation.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceAnnual FlightsIncentive Program

Key Requirements

  • •2-3 years of experience in a similar role in a luxury hotel or restaurant.
  • •Strong passion for the Food & Beverage industry and guest experience.
  • •Immaculate presentation and the ability to comfortably interact with guests and colleagues professionally.
  • •Excellent communication and interpersonal skills.
  • •Ability to work flexible hours in a supportive but disciplined environment.
Experience:2-3 yearsLuxury hospitalityFood & beverageGuest experience
Skills:Customer serviceCommunicationInterpersonal skillsRelationship buildingPresentation

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn