Senior Customer Engineer, Hong Kong (Pre-sales)

Cloudflare
Singapore
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Trusted advisory","Strategic alignment","Communication"]

Own technical customer relationships from discovery through long-term adoption and account expansion as a quota-carrying engineer. Lead technical discovery, bespoke architecture design, product demos, and PoCs across security, networking, and developer platforms. Translate platform capabilities into measurable ROI through QBRs, while using AI-augmented workflows (agents, sandbox provisioning, telemetry monitoring) to automate routine tasks. Partner with Account Executives as a trusted advisor and strategic technical partner.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Senior Customer Engineer, Hong Kong (Pre-sales)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own technical customer relationships from discovery through long-term adoption and account expansion as a quota-carrying engineer. Lead technical discovery, bespoke architecture design, product demos, and PoCs across security, networking, and developer platforms. Translate platform capabilities into measurable ROI through QBRs, while using AI-augmented workflows (agents, sandbox provisioning, telemetry monitoring) to automate routine tasks. Partner with Account Executives as a trusted advisor and strategic technical partner.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and PoCs across Cloudflare’s portfolio.
  • •Act as a trusted technical advisor throughout the customer lifecycle from onboarding to maturity, renewal, and expansion.
  • •Own the long-term technical relationship and ensure alignment between customer business goals and the product roadmap.
  • •Carry a variable quota tied to new business acquisition and account growth; drive platform adoption, retain revenue, and identify cross-sell/up-sell opportunities using product usage data.
  • •Use AI agents and internal platforms to automate routine tasks like RFP/security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.

Key Requirements

  • •Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
  • •Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •Proven track record operating in a quota-carrying or revenue-aligned environment with understanding of SaaS metrics and enterprise sales cycles.
  • •Exceptional presentation and stakeholder management skills bridging technical details and C-suite strategy.
  • •Bilingual in English and Cantonese to support Hong Kong customers.
Experience:SaaSEnterprise sales
Skills:PresentationStakeholder managementTrusted advisoryStrategic alignmentCommunication
Languages:EnglishCantonese
Tech Stack:Workers AIAI GatewayPrompt engineeringLarge Language Models (LLM)Retrieval-Augmented Generation (RAG)PythonJavaScriptEdge computingAPI connectorsTelemetry monitoringRFPSandbox provisioning

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn