Helpdesk Senior Associate-ITSM

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Troubleshooting","Communication","Teamwork","Independent work"]

Provide IT service desk support to end users by answering requests, guiding users, and training on IT devices, applications, and processes. Record, update, and escalate support issues, and support end-user onboarding. Collaborate with internal IT teams on testing, integration, and maintenance, and help identify process and technology improvements. Troubleshoot software and hardware across Windows, macOS, mobile, and productivity environments while working independently in a global team.

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FursaFursa
NTT
NTT
2 months ago

Helpdesk Senior Associate-ITSM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide IT service desk support to end users by answering requests, guiding users, and training on IT devices, applications, and processes. Record, update, and escalate support issues, and support end-user onboarding. Collaborate with internal IT teams on testing, integration, and maintenance, and help identify process and technology improvements. Troubleshoot software and hardware across Windows, macOS, mobile, and productivity environments while working independently in a global team.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
  • •Record, update, and escalate support issues promptly to the next level.
  • •Support IT onboarding activities for end-users.
  • •Work with internal IT teams on system testing, integration, and maintenance.
  • •Discover and recommend process and technology improvements, including learning other IT business areas.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills.
  • •Strong troubleshooting skills for bug-finding and resolution.
  • •Comfortable working independently within a diverse global team.
  • •IT troubleshooting knowledge across Win 10, macOS, iOS, Android, Google Suite, and Microsoft environments.
Skills:Customer serviceTroubleshootingCommunicationTeamworkIndependent work
Languages:English
Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft EnvironmentITSM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn