Café Coach- Rittenhouse

Discover Financial
Philadelphia
Workplace: OnsiteFull timeUSD 95,000 - 105,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Mentoring","Leadership","Customer advocacy","Communication","Continuous improvement"]

Lead a Capital One Café team by mentoring Café Ambassadors and creating welcoming, memorable customer experiences. Serve as the face of the Café in the local community—building alliances with organizations, collaborating with vendors, and helping plan events. Coach day-to-day performance toward customer-based goals and metrics while maintaining the Café space, ensuring customers can easily navigate mobile and online tools, and continuously improving the Café experience through discovery.

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Discover Financial
Discover Financial
1 month ago

Café Coach- Rittenhouse

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Job Summary

Lead a Capital One Café team by mentoring Café Ambassadors and creating welcoming, memorable customer experiences. Serve as the face of the Café in the local community—building alliances with organizations, collaborating with vendors, and helping plan events. Coach day-to-day performance toward customer-based goals and metrics while maintaining the Café space, ensuring customers can easily navigate mobile and online tools, and continuously improving the Café experience through discovery.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and mentor Café Ambassadors to develop professionally and perform as a high-performing team.
  • •Maintain the physical Café space and coach ambassadors to create a welcoming environment for customers and visitors.
  • •Drive continuous improvement to enhance the Café experience through discovery and adopting new ideas.
  • •Serve as a customer advocate—listening patiently and helping customers navigate next steps.
  • •Build community alliances with local organizations and collaborate with vendors to generate new business and plan events.

Pay and Benefits

Salary: USD 95,000 - 105,000 annually

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 2 years of Customer, Retail, or Financial Services experience.
  • •At least 1 year of People Management experience, or 2 years of Retail Bank Experience.
  • •Bachelor’s Degree (preferred).
  • •3+ years of Customer, Retail, or Financial Services experience and 2+ years of People Management experience (preferred).
Experience:2+ yearsCustomer serviceRetailFinancial services
Education:High School
Skills:MentoringLeadershipCustomer advocacyCommunicationContinuous improvement
Tech Stack:MobileOnline experienceWiFi

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn