Broadcom

4 weeks ago

Support Engineer - Mainframe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide mainframe technical support for the Endevor product, handling complex questions to ensure customers achieve their desired business outcomes. Collaborate with cross-functional teams, promote self-service through knowledge sharing, and adapt to product and environment changes while building SME expertise across multiple releases.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Provide mainframe technical support for the Endevor product, handling complex questions and problems to ensure customers achieve desired business outcomes.
•Act as a designated support engineer for certain products/customers and adapt to changes in product, environment, and technology.
•Continuously expand knowledge of Broadcom support best practices and systems, participating in community activities to promote self-service.
•Lead brainstorming sessions and collaborate with teammates to improve business processes and CX.
•Share knowledge and mentor colleagues, follow KCS methodology to enable customer self-service and develop knowledge content.

Pay and Benefits

Perks:401kHealth InsuranceVisionDentalPaid Leave

Key Requirements

•Bachelor's degree in Computer Science or a related discipline (or global equivalent) with 0-2+ years of experience
•Experience providing mainframe technical support, particularly for Endevor or similar product suites
•Strong problem-solving and troubleshooting skills, including analysis of logs and environment data
•Proven customer service skills and ability to communicate effectively with customers and internal teams
•Willingness to learn, expand product knowledge across multiple releases, and mentor others as needed

Experience:0MainframeEndevorIT support

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingCollaborationLeadership

Certifications:Broadcom product certifications

Languages:English

Tech Stack:EndevorTelemetryKCSLogs

Company Brief

Broadcom

Designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions for the data center, networking, broadband, wireless, storage, and industrial markets worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Irvine, United States

Founded: 1991

Website LinkedIn

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Broadcom

4 weeks ago

Support Engineer - Mainframe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Provide mainframe technical support for the Endevor product, handling complex questions and problems to ensure customers achieve desired business outcomes.
•Act as a designated support engineer for certain products/customers and adapt to changes in product, environment, and technology.
•Continuously expand knowledge of Broadcom support best practices and systems, participating in community activities to promote self-service.
•Lead brainstorming sessions and collaborate with teammates to improve business processes and CX.
•Share knowledge and mentor colleagues, follow KCS methodology to enable customer self-service and develop knowledge content.

Pay and Benefits

Perks:401kHealth InsuranceVisionDentalPaid Leave

Key Requirements

•Bachelor's degree in Computer Science or a related discipline (or global equivalent) with 0-2+ years of experience
•Experience providing mainframe technical support, particularly for Endevor or similar product suites
•Strong problem-solving and troubleshooting skills, including analysis of logs and environment data
•Proven customer service skills and ability to communicate effectively with customers and internal teams
•Willingness to learn, expand product knowledge across multiple releases, and mentor others as needed

Experience:0MainframeEndevorIT support

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingCollaborationLeadership

Certifications:Broadcom product certifications

Languages:English

Tech Stack:EndevorTelemetryKCSLogs

Company Brief

Broadcom

Designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions for the data center, networking, broadband, wireless, storage, and industrial markets worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Irvine, United States

Founded: 1991

Website LinkedIn