Smartwyre - Margin Growth for Agribusiness

2 weeks ago

Data Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide hands-on, customer-facing support to Smartwyre users after onboarding, helping them maximize value through data guidance, troubleshooting, and self-service resources. Partner with customers to resolve data issues, trace problems across PostgreSQL, Snowflake, and Azure, and guide users on data upload workflows and best practices. Manage support requests via Microsoft Teams and email while gathering customer feedback to inform product and integration improvements.

Location: Durham, Denver

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Partner with customers to identify and resolve data and platform issues, reinforcing best practices as needed.
•Investigate and troubleshoot data issues by tracing data through systems such as PostgreSQL, Snowflake, and Azure.
•Guide customers through the lifecycle of their data, including locating and understanding records within the platform.
•Deliver training and support on data upload best practices, resolving onboarding and ongoing data upload errors.
•Gather customer feedback and recommend product and integration enhancements; support users through Microsoft Teams and email.

Pay and Benefits

Perks:Health InsuranceDisability CoverCritical IllnessPaid LeaveFlexible Hours401k

Key Requirements

•2–4 years supporting customers with technical software issues in a customer-facing environment.
•Strong understanding of ETL processes and data workflows.
•At least 3 years working with relational databases and SQL, including tracing data across systems.
•Proficiency in Microsoft Excel and experience with CSV and EDI file formats.
•Strong written and verbal communication skills, with the ability to explain technical concepts to different audiences.

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingCross-team collaborationTime management

Tech Stack:PostgreSQLSnowflakeAzureMicrosoft ExcelCSVEDISQLETLMicrosoft Teams

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Smartwyre - Margin Growth for Agribusiness

Provides margin-growth solutions for agribusinesses, offering pricing, margin management and analytics to optimize product margins, commercial decision-making, and profitability across farm inputs and agricultural supply chains.

Industry: AgriTech

Website

Loading job details...

Preparing the role view and application actions.

Smartwyre - Margin Growth for Agribusiness

2 weeks ago

Data Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Durham, Denver

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Partner with customers to identify and resolve data and platform issues, reinforcing best practices as needed.
•Investigate and troubleshoot data issues by tracing data through systems such as PostgreSQL, Snowflake, and Azure.
•Guide customers through the lifecycle of their data, including locating and understanding records within the platform.
•Deliver training and support on data upload best practices, resolving onboarding and ongoing data upload errors.
•Gather customer feedback and recommend product and integration enhancements; support users through Microsoft Teams and email.

Pay and Benefits

Perks:Health InsuranceDisability CoverCritical IllnessPaid LeaveFlexible Hours401k

Key Requirements

•2–4 years supporting customers with technical software issues in a customer-facing environment.
•Strong understanding of ETL processes and data workflows.
•At least 3 years working with relational databases and SQL, including tracing data across systems.
•Proficiency in Microsoft Excel and experience with CSV and EDI file formats.
•Strong written and verbal communication skills, with the ability to explain technical concepts to different audiences.

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingCross-team collaborationTime management

Tech Stack:PostgreSQLSnowflakeAzureMicrosoft ExcelCSVEDISQLETLMicrosoft Teams

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Smartwyre - Margin Growth for Agribusiness

Industry: AgriTech

Website