NTT

1 week ago

SAP OpenText VIM Consultant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support OpenText Vendor Invoice Management end to end, including invoice processing, OCR integration, workflow approvals, document management, exception handling, and archive and ECC FI/MM integration. Provide L1.5/L2/L3 production support for SAP ECC, resolving incidents within SLA and performing RCA for recurring issues. Handle service requests, standard changes, minor enhancements, configuration updates, deployment and transport management, while coordinating with business and technical teams and maintaining ITIL-compliant processes using tools like ServiceNow, Remedy, or Jira.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Support OpenText Vendor Invoice Management activities such as invoice processing, OCR integration, workflow approvals, document management, exception handling, and archive integration.
•Provide L1.5/L2/L3 production support for SAP ECC applications, ensuring incidents are resolved within SLA.
•Conduct troubleshooting and root cause analysis (RCA) for recurring incidents.
•Handle Service Requests and standard changes, delivering minor enhancements and configuration updates.
•Coordinate deployment activities and transport management, prepare functional/technical documentation and knowledge articles, and participate in on-call support during critical periods.

Key Requirements

•Support OpenText Vendor Invoice Management including invoice processing, OCR integration, workflow approvals, document management, exception handling, archive integration, and ECC FI/MM integration.
•Provide L1.5/L2/L3 production support for SAP ECC applications.
•Analyze, troubleshoot, and resolve incidents within SLA and perform root cause analysis (RCA) for recurring issues.
•Handle Service Requests and standard changes, delivering minor enhancements and configuration updates.
•Use monitoring tools and ticketing systems (ServiceNow, Remedy, or Jira) and support testing activities (UT, SIT, UAT), including shift-based work for regional support.

Skills:DocumentationRoot cause analysisStakeholder coordinationIncident resolutionChange management

Tech Stack:SAP ECCOpenText VIMOCRECC FI/MMServiceNowRemedyJiraITILUnit Testing (UT)SITUATService RequestsWorkflow approvalsDocument managementArchive integrationTransport management

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT