Customer Assistance Representative Part Time (Phoenix, AZ, US)

American Airlines Group
Phoenix
Workplace: OnsitePart timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Attention to detail"]

Provide courteous, efficient customer service in the airport ticket area by greeting customers, monitoring ticket counters for safety compliance, and assisting with self-service kiosk check-in and baggage processing. Troubleshoot kiosk technology issues, verify carry-on and international travel documents, and support checked baggage transactions and activation. Coordinate lines by departure time and assistance needs, help with mobility and unaccompanied minors, and follow FAA/DOT/TSA and company policies.

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FursaFursa
American Airlines Group
American Airlines Group
1 day ago

Customer Assistance Representative Part Time (Phoenix, AZ, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide courteous, efficient customer service in the airport ticket area by greeting customers, monitoring ticket counters for safety compliance, and assisting with self-service kiosk check-in and baggage processing. Troubleshoot kiosk technology issues, verify carry-on and international travel documents, and support checked baggage transactions and activation. Coordinate lines by departure time and assistance needs, help with mobility and unaccompanied minors, and follow FAA/DOT/TSA and company policies.
Location: Phoenix
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers and support the ticket counter area while following safety policies and procedures.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including troubleshooting kiosk technology issues.
  • •Verify carry-on baggage compliance and clear/verify travel documents for international customers using kiosk tools like Timatic.
  • •Process checked baggage tasks such as self-tagging, verifying weight, and completing credit card transactions.
  • •Support additional customer needs including line queuing, assistive device/oversized item handling, mobility assistance at gates/terminals, and unaccompanied minor support.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED (or international equivalent) and must be 18+.
  • •Read, write, and fluently speak and understand English.
  • •Must be authorized to work in the U.S.
  • •Valid driver’s license as required by local authorities.
  • •Ability to pass a pre-employment drug screen and comprehensive background check/fingerprinting; FAA criminal background checks for unescorted access privileges (SIDA) if applicable.
Experience:Customer service
Education:High School
Skills:Customer serviceCommunicationProblem-solvingAttention to detail
Languages:English
Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn