Solutions Engineer [Pre and Post-Sales] - SMB

Attio
New York, San Francisco
Workplace: RemoteFull timeUSD 110,000 - 130,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Customer-service","Empathy","Collaboration"]

Solutions Engineer focused on pre- and post-sales success, empowering SMB customers through onboarding at scale, API and JSON-based integrations, and collaborative problem solving with Sales and Customer Success teams. You’ll create onboarding programs, gather feedback to improve the product, and identify expansion opportunities while working with support and engineering to resolve issues.

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Attio
Attio
8 months ago

Solutions Engineer [Pre and Post-Sales] - SMB

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Solutions Engineer focused on pre- and post-sales success, empowering SMB customers through onboarding at scale, API and JSON-based integrations, and collaborative problem solving with Sales and Customer Success teams. You’ll create onboarding programs, gather feedback to improve the product, and identify expansion opportunities while working with support and engineering to resolve issues.
Location: New York, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
  • •Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
  • •Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
  • •Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
  • •Gather client feedback and insights to contribute to the continuous improvement of the Attio product

Pay and Benefits

Salary: USD 110,000 - 130,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Direct customer-facing experience deploying, selling, or managing complex products or services
  • •Customer-facing experience solving business problems with technology
  • •Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT
  • •Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL)
  • •Ability to work independently in an unstructured, fast-paced environment with shifting priorities
Experience:SaaSCRMEnterprise software
Skills:CommunicationProblem-solvingCustomer-serviceEmpathyCollaboration
Tech Stack:APIsJSONZapierTray.aiIFTTTJavaScriptPythonSQL

Company Brief

Attio
Attio builds an AI-native, customizable CRM for go-to-market teams, unifying customer data, automations, and programmable workflows to help businesses manage relationships and scale revenue operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: London, United Kingdom
Founded: 2019
Glassdoor
Glassdoor: 4.4
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