Fortinet

1 week ago

Services Relationship Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Own the customer’s service experience by acting as the single point of contact for services and support, coordinating escalations, and ensuring delivery meets operational KPIs. Translate evolving customer needs into Fortinet service plans, lead service meetings and conference calls, and manage governance and quarterly reporting. Partner with sales during pre-sales, renewals, and up-sell opportunities, while driving continual process improvements to reduce incidents and increase service value.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the customer’s single point of contact for services and support, facilitating conference calls, meetings, and engaging appropriate resources.
•Ensure services delivery across the customer organization and meet or exceed operational KPIs.
•Match evolving customer service needs to Fortinet service offerings to drive service absorption.
•Manage technical escalations via conference calls, coordinating actions, and producing customer-facing updates.
•Lead service meetings and oversee implementation project services; produce quarterly reports and 90-day plans.

Key Requirements

•Solid technical understanding of how Fortinet products and services are utilized by customers to resolve issues and propose solutions.
•Ability to act as the customer’s single point of contact for services and support, facilitating meetings and coordinating resources for escalations.
•Lead services delivery planning by developing service and support plans, managing customer success, and meeting operational KPIs.
•Bachelor’s degree or equivalent.
•Operational excellence qualification (ITIL) or experience; Fortinet certification (NSE4 or similar) is highly desirable.

Education:Bachelor's

Skills:Analytical abilityPlanning and executionProactiveTeamworkCommunication

Certifications:ITILFortinet NSE4

Languages:EnglishArabic

Tech Stack:ITILFortinetTelecommunicationsInternetworking

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 week ago

Services Relationship Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the customer’s single point of contact for services and support, facilitating conference calls, meetings, and engaging appropriate resources.
•Ensure services delivery across the customer organization and meet or exceed operational KPIs.
•Match evolving customer service needs to Fortinet service offerings to drive service absorption.
•Manage technical escalations via conference calls, coordinating actions, and producing customer-facing updates.
•Lead service meetings and oversee implementation project services; produce quarterly reports and 90-day plans.

Key Requirements

•Solid technical understanding of how Fortinet products and services are utilized by customers to resolve issues and propose solutions.
•Ability to act as the customer’s single point of contact for services and support, facilitating meetings and coordinating resources for escalations.
•Lead services delivery planning by developing service and support plans, managing customer success, and meeting operational KPIs.
•Bachelor’s degree or equivalent.
•Operational excellence qualification (ITIL) or experience; Fortinet certification (NSE4 or similar) is highly desirable.

Education:Bachelor's

Skills:Analytical abilityPlanning and executionProactiveTeamworkCommunication

Certifications:ITILFortinet NSE4

Languages:EnglishArabic

Tech Stack:ITILFortinetTelecommunicationsInternetworking

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn