Assistant Manager, Medical Services

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Interpersonal skills","Negotiation","Influencing"]

Lead continuous quality improvement for insurance services, ensuring targets and customer/broker expectations are exceeded. Drive compliance with global quality policies, standards, guidelines, and procedures to improve quality, increase cost effectiveness, and strengthen risk management. Manage initiatives and projects against agreed timelines and approved budgets, while applying strong communication, analytical problem-solving, and stakeholder management across internal teams and external partners.

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FursaFursa
HSBC
HSBC
3 days ago

Assistant Manager, Medical Services

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead continuous quality improvement for insurance services, ensuring targets and customer/broker expectations are exceeded. Drive compliance with global quality policies, standards, guidelines, and procedures to improve quality, increase cost effectiveness, and strengthen risk management. Manage initiatives and projects against agreed timelines and approved budgets, while applying strong communication, analytical problem-solving, and stakeholder management across internal teams and external partners.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Apply best practices for effective communication and problem solving.
  • •Deliver initiatives and projects according to confirmed requirements, agreed timelines, and approved budgets.
  • •Ensure insurance service targets exceed business partner and customer expectations through continuous quality improvement and streamlined insurance services.
  • •Drive and govern insurance business compliance with global quality policies, standards, guidelines, and procedures to improve quality, increase cost effectiveness, and enhance risk management.
  • •Manage stakeholder engagement with brokers/customers and internal counterparts to support customer-centric outcomes.

Key Requirements

  • •Bachelor’s degree in Nursing.
  • •At least 3 years’ relevant pre-approval or claim experience in individual life/medical insurance.
  • •Strong analytical and problem-solving skills.
  • •Strong interpersonal skills, with communication at all levels across internal counterparts, brokers, customers, and stakeholders.
  • •Good command of written and spoken English and Chinese.
Experience:3+ yearsMedical insuranceLife insurance
Education:Bachelor's in Nursing
Skills:CommunicationProblem-solvingInterpersonal skillsNegotiationInfluencing
Licenses:IIQE
Certifications:IIQE
Languages:EnglishChinese
Tech Stack:MS OfficeExcelPowerPoint

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn