Service Operations Supervisor - AZ - On Site

Distro
Arizona
Workplace: OnsiteFull timeUSD 26 - 31 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Decision making","Attention to detail"]

Manage a dedicated group of clients as the primary point of contact, coordinating user setup and training for web-based payroll and custom reporting platforms. Lead proactive retention actions for at-risk clients and serve as a liaison between clients and internal operations to ensure service delivery aligned to SOPs. Oversee payroll processing quality, resolve payroll and payroll-tax issues, and guide payroll specialists through coaching, huddles, and operational escalations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Distro
Distro
4 days ago

Service Operations Supervisor - AZ - On Site

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Manage a dedicated group of clients as the primary point of contact, coordinating user setup and training for web-based payroll and custom reporting platforms. Lead proactive retention actions for at-risk clients and serve as a liaison between clients and internal operations to ensure service delivery aligned to SOPs. Oversee payroll processing quality, resolve payroll and payroll-tax issues, and guide payroll specialists through coaching, huddles, and operational escalations.
Location: Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary point of contact for assigned clients; coordinate user setup and provide training for payroll and reporting platforms.
  • •Facilitate client retention by proactively intervening with at-risk clients and coordinating with internal teams and consultants.
  • •Act as liaison between clients and internal operations to ensure seamless service delivery aligned with department SOPs; coordinate and lead client meetings for escalated issues.
  • •Oversee payroll processing: review payrolls, resolve payroll errors, support payroll calculations/deductions, and monitor Payroll Specialists to ensure accuracy.
  • •Manage payroll tax and reporting needs: guide tax account registration, respond to payroll tax notices, support state/federal reporting, and coordinate resolution of tax-related escalations.

Pay and Benefits

Salary: USD 26 - 31 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceShort TermLong TermEapFlexible SpendingIdentity TheftCritical IllnessAccidentCancer Insurance

Key Requirements

  • •Previous supervisory experience.
  • •2+ years of PEO, ASO, HCM and/or multistate experience preferred or an equivalent combination of experience, skills, education, and training.
  • •2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
  • •Strong customer-facing communication and interpersonal skills with the ability to collaborate across internal teams.
  • •Proficiency with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.
Experience:2-4 years
Education:High School
Skills:CommunicationInterpersonal skillsTime managementDecision makingAttention to detail
Tech Stack:Microsoft OfficeOutlookMicrosoft TeamsExcelPowerPoint

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
Website