Prosperity Bancshares

4 weeks ago

Bilingual Customer Service Representative (Full Time) - Lubbock

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide professional customer service in the bank’s Customer Service Center by answering calls, resolving customer questions and complaints, and maintaining strong customer relationships. Assist customers with deposit and loan-related needs, including account openings/closings, time deposits, IRAs, safe deposit boxes, internet banking, and payment products. Present and explain bank products and services while meeting call quality goals and adhering to bank policies.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Take customer calls and provide excellent customer service in a professional manner.
•Answer questions and solve customer problems by listening, collecting data, and securing answers.
•Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
•Handle complaints professionally and present/explain bank products and services to meet customers’ financial needs.
•Strive to meet customer service call quality goals and maintain the bank’s reputation while adhering to bank policies.

Key Requirements

•Associate degree or two years of related experience and/or training, or an equivalent combination of education and work experience.
•1 year of customer service experience.
•Preferred knowledge of bank products, services, and policies/procedures.
•Excellent communication and public relations skills.
•Excellent computer skills and ability to work well under pressure; availability to work overtime as needed.

Experience:1+ years

Education:Bachelor's

Skills:CommunicationPublic relationsCustomer serviceOrganizationAbility to work under pressure

Company Brief

Prosperity Bancshares

Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1983

Website LinkedIn

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Prosperity Bancshares

4 weeks ago

Bilingual Customer Service Representative (Full Time) - Lubbock

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Take customer calls and provide excellent customer service in a professional manner.
•Answer questions and solve customer problems by listening, collecting data, and securing answers.
•Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
•Handle complaints professionally and present/explain bank products and services to meet customers’ financial needs.
•Strive to meet customer service call quality goals and maintain the bank’s reputation while adhering to bank policies.

Key Requirements

•Associate degree or two years of related experience and/or training, or an equivalent combination of education and work experience.
•1 year of customer service experience.
•Preferred knowledge of bank products, services, and policies/procedures.
•Excellent communication and public relations skills.
•Excellent computer skills and ability to work well under pressure; availability to work overtime as needed.

Experience:1+ years

Education:Bachelor's

Skills:CommunicationPublic relationsCustomer serviceOrganizationAbility to work under pressure

Company Brief

Prosperity Bancshares

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1983

Website LinkedIn