Specialist, Network Operations

Carvana
United States
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Analytical skills","Root cause analysis","Multitasking"]

Provide real-time phone support for Carvana vehicle transporters and advocates, resolving on-road incidents as they occur. Support logistics field teams to protect route integrity and service levels by monitoring exceptions, conducting root-cause analysis, and improving outbound capacity to increase on-time delivery. Coordinate with logistics leadership and network planning, troubleshoot using internal systems, and document incidents with clear status and resolution plans using strong analytical skills and Google Sheets.

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FursaFursa
Carvana
Carvana
1 day ago

Specialist, Network Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide real-time phone support for Carvana vehicle transporters and advocates, resolving on-road incidents as they occur. Support logistics field teams to protect route integrity and service levels by monitoring exceptions, conducting root-cause analysis, and improving outbound capacity to increase on-time delivery. Coordinate with logistics leadership and network planning, troubleshoot using internal systems, and document incidents with clear status and resolution plans using strong analytical skills and Google Sheets.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for vehicle transporters and advocates, providing phone support for on-road incidents as they occur.
  • •Source and select vendors to deliver strong service while mitigating risk and downtime.
  • •Support logistics field teams in real time to maintain route integrity and service levels.
  • •Monitor exceptions, conduct root cause analysis, and minimize postponed deliveries.
  • •Gather and troubleshoot issues using internal systems, document incidents accurately, and communicate status and resolution plans to logistics field leadership.

Key Requirements

  • •High School Diploma or GED (or equivalent experience).
  • •2+ years of practical experience in maintenance or logistics.
  • •Logistics operations experience with knowledge of DOT regulations and compliance, including FMCSA and HOS.
  • •Ability to work as a team player and interact professionally and courteously with customers, managers, and coworkers.
  • •Ability to work variable schedules, commute to the Tempe headquarters, and work in an office environment with extensive computer use.
Experience:2+ yearsLogisticsMaintenance
Education:High School
Skills:CommunicationProblem-solvingAnalytical skillsRoot cause analysisMultitasking
Licenses:Valid driver’s license
Languages:English
Tech Stack:Google Sheets

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn