Security Managed Services Engineer (L1)

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Active listening","Ticket discipline","Communicating across cultures","Ability to work under pressure","Client-centric approach"]

Provide front-line security managed services for client firewall infrastructures, ensuring SLAs are met with zero missed conditions. Monitor infrastructure, investigate incidents and service requests, and deliver resolutions via phone and ITSM tickets/chat. Schedule maintenance such as patching and configuration changes, follow shift handover procedures, and update knowledge articles. Identify opportunities to automate work and may support disaster recovery testing and implementations.

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FursaFursa
NTT
NTT
1 month ago

Security Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Provide front-line security managed services for client firewall infrastructures, ensuring SLAs are met with zero missed conditions. Monitor infrastructure, investigate incidents and service requests, and deliver resolutions via phone and ITSM tickets/chat. Schedule maintenance such as patching and configuration changes, follow shift handover procedures, and update knowledge articles. Identify opportunities to automate work and may support disaster recovery testing and implementations.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Maintain clients' firewall infrastructures and ensure SLAs are met with zero missed conditions.
  • •Handle standard, low-complexity incidents and service requests as front-line support.
  • •Monitor client infrastructure and quickly identify and investigate problems and errors.
  • •Provide telephonic, ITSM ticket, or chat support and drive efficient incident/request resolutions.
  • •Schedule maintenance activities (patching/configuration changes), follow shift handover procedures, update/create knowledge articles, and support DR functions/tests when needed.

Key Requirements

  • •Entry-level experience troubleshooting and supporting security, network, data center, systems, or storage administration/monitoring in a medium to large ICT organization.
  • •Working knowledge of ITIL processes.
  • •Strong active listening skills, including paraphrasing, probing for details, and avoiding interruptions.
  • •Disciplined ticket handling with prompt action per defined SOPs, leveraging knowledge articles and SOPs to resolve issues.
  • •Bachelor's degree or equivalent qualification in IT/Computing, or demonstrated equivalent work experience.
Experience:ICTEnterprise IT
Education:High School in IT/Computing
Skills:Active listeningTicket disciplineCommunicating across culturesAbility to work under pressureClient-centric approach
Tech Stack:FirewallsITILITSMITSM toolsMonitoringPatchingConfiguration changesDisaster recoveryKnowledge articles

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn