NTT

1 month ago

Helpdesk Associate - ITIL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide service desk support to users via phone, chat, and email, diagnosing and resolving issues related to hardware, software, networks, and peripherals. Screen, research, and triage inquiries; document and manage service requests in ITSM and route them to support groups. Advise users on IT policy interpretation while ensuring fast, accurate responses to maximize uptime and overall productivity.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Advise and assist users over phone, chat, and email to solve hardware, software, network, and peripheral issues.
•Screen, diagnose, and resolve user issues; document and manage reported issues in ITSM.
•Apply fixes and investigate root causes using internal instructions to identify and resolve problems.
•Provide technical guidance for identifying, prioritizing, and resolving problems through telephone and email support.
•Act as a liaison between customers and internal departments to ensure online system problems are resolved accurately and timely.

Key Requirements

•University education, preferably a technical degree, or Microsoft certifications.
•Awareness of Microsoft Operating Systems and Microsoft Office applications, including hybrid administration.
•Experience providing hybrid (office and remote) IT support is an advantage.
•Ability to analyze and solve problems using troubleshooting skills to investigate potential solutions.
•Excellent communication and customer service skills with fluency in English.

Skills:CommunicationCustomer serviceTroubleshootingProblem-solving

Languages:English

Tech Stack:ITILITSMMicrosoft OfficeMicrosoft Operating SystemsPC maintenance

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT