Branch Operations Manager - La Habra

Banc of California
United States
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 7+ yearsEducation: high_schoolSkills: ["Leadership","Customer service","Risk management","Coaching","Communication"]

Lead and supervise day-to-day branch operations to help achieve service, growth, audit, and certification goals. Drive a high-quality customer experience, resolve inquiries and complaints, and maintain strong operational and risk controls, including loss prevention. Monitor daily reports, manage expense control, and approve transactions within established guidelines. Coach, mentor, and develop branch staff, support hiring and performance evaluations, and partner with leadership to meet deposit growth targets.

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FursaFursa
Banc of California
Banc of California
14 hours ago

Branch Operations Manager - La Habra

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead and supervise day-to-day branch operations to help achieve service, growth, audit, and certification goals. Drive a high-quality customer experience, resolve inquiries and complaints, and maintain strong operational and risk controls, including loss prevention. Monitor daily reports, manage expense control, and approve transactions within established guidelines. Coach, mentor, and develop branch staff, support hiring and performance evaluations, and partner with leadership to meet deposit growth targets.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Provide direction, leadership, and motivation to ensure the branch team achieves service, growth, operational audits, and goals.
  • •Supervise day-to-day branch operations and ensure compliance with company policies and applicable laws and regulations.
  • •Deliver high-quality, friendly customer service; resolve customer inquiries and complaints professionally and efficiently.
  • •Monitor daily reports, staff performance relative to losses and risk, and identify and mitigate audit and operational risk.
  • •Coach, train, and develop staff; participate in interviewing/hiring decisions; assist with employee evaluations, goal planning, and corrective action notices.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionLife InsurancePaid LeaveHsaFsa

Key Requirements

  • •7 years in branch operations, including 3 years supervisory or other leadership experience.
  • •High School Diploma (or equivalent) required.
  • •Mastery of the operational regulatory environment with thorough knowledge of banking operations required.
  • •Solid knowledge of key branch systems; basic end-user knowledge of Word and Excel required.
  • •Ability to lead, coach, mentor, and develop staff, with strong selection and engagement to drive high performance.
Experience:7+ yearsBankingBranch operations
Education:High School
Skills:LeadershipCustomer serviceRisk managementCoachingCommunication
Tech Stack:WordExcel

Company Brief

Banc of California
Provides commercial and business banking services including deposits, lending, treasury management, and specialty financing for small and middle-market businesses, entrepreneurs, and real estate clients through its U.S. banking operations.
Industry: Corporate Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1941
WebsiteLinkedIn