Care Navigator (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Empathy","Communication","Active listening","Organization","Professionalism"]

Serve as the first voice for patients (and their families) reaching Sailor Health, guiding them through intake with empathy, clarity, and professionalism. Coordinate care by helping patients match with the right therapist and ensuring each person feels supported through every step. You’ll blend emotional reassurance with operational follow-through, using tools like Google Workspace, Healthie (EHR), and HubSpot to deliver an excellent first experience.

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FursaFursa
Sailor Health
Sailor Health
4 days ago

Care Navigator (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the first voice for patients (and their families) reaching Sailor Health, guiding them through intake with empathy, clarity, and professionalism. Coordinate care by helping patients match with the right therapist and ensuring each person feels supported through every step. You’ll blend emotional reassurance with operational follow-through, using tools like Google Workspace, Healthie (EHR), and HubSpot to deliver an excellent first experience.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be the first point of contact for patients and families reaching out to Sailor Health.
  • •Guide older adults through the intake process with warmth, clarity, and professionalism.
  • •Coordinate care by helping patients match with the right therapist.
  • •Ensure patients feel supported and confident at each step of their journey into care.
  • •Use tools like Google Workspace, Healthie (EHR), and HubSpot to manage intake and related workflows.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually
Perks:Remote Work

Key Requirements

  • •Empathetic, clear communicator who can listen actively and handle emotional conversations with kindness.
  • •Highly organized and detail-oriented, able to manage multiple patients at different intake stages without missing steps.
  • •Tech-comfortable and quick to learn new tools and workflows.
  • •Comfortable with healthcare access and mental health support as a mission-driven role.
  • •Experience in healthcare, customer service, or administrative support is helpful, but not required.
Experience:HealthcareCustomer service
Skills:EmpathyCommunicationActive listeningOrganizationProfessionalism
Tech Stack:Google WorkspaceHealthieHubSpotEHR

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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