Software Engineer - Customer Experience - SDK - L2/L3

Cisco
Bengaluru
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Mentoring","Problem-solving"]

Build and optimize Silicon One software solutions by partnering with architecture, SDK/platform software, and NOS teams. Triage and resolve customer issues, integrate and validate networking features, and troubleshoot complex problems across development, qualification, and production. Work on L2/L3 forwarding, ACL, QoS, traffic and congestion management, and load balancing, and contribute to automation, testing, and continuous integration to improve deployment efficiency and adoption.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cisco
Cisco
2 months ago

Software Engineer - Customer Experience - SDK - L2/L3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Build and optimize Silicon One software solutions by partnering with architecture, SDK/platform software, and NOS teams. Triage and resolve customer issues, integrate and validate networking features, and troubleshoot complex problems across development, qualification, and production. Work on L2/L3 forwarding, ACL, QoS, traffic and congestion management, and load balancing, and contribute to automation, testing, and continuous integration to improve deployment efficiency and adoption.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Triaging customer issues and optimizing software features for cloud, data center, and AI/ML networking deployments.
  • •Collaborating with Silicon One architecture, SDK/platform software, and NOS teams to deliver scalable, high-performance networking solutions.
  • •Supporting software integration for L2/L3 forwarding, ACL, QoS, traffic management, congestion management, and load-balancing technologies.
  • •Troubleshooting, analyzing, and resolving software and networking issues across development, qualification, and production environments.
  • •Contributing to automation, validation, testing, and continuous integration frameworks to improve software quality and deployment efficiency.

Key Requirements

  • •Bachelor's degree (Computer Science, Electrical Engineering, or related) with 10+ years of software development experience, or a Master's degree with 8+ years.
  • •Strong software development expertise in C++ and Python.
  • •Experience developing software on Linux-based systems.
  • •Experience developing, integrating, or debugging networking software using SDKs and abstraction layers.
  • •Experience with Switch Abstraction Interface (SAI) or similar networking abstraction frameworks and strong knowledge of Layer 2/Layer 3 networking protocols.
Experience:8+ years
Education:Bachelor's
Skills:CommunicationTeamworkMentoringProblem-solving
Tech Stack:C++PythonLinuxLinux kernel interfacesSAISONiCL2L3QoSACLContinuous integration

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor