CS Learning & Development Specialist

Quince
Toronto
Workplace: OnsiteFull timeCAD 80,000 - 90,000 annuallyFunction: Education & TrainingExperience: 4-6 yearsEducation: bachelorsSkills: ["Facilitation","Coaching","Communication","Organizational skills","Data literacy"]

Own onboarding, nesting, and ongoing enablement for Quince’s global Customer Care organization. You’ll facilitate live and virtual training, run guided performance labs with scenario-based practice and AI-enabled tools, and use learner performance signals to accelerate time-to-proficiency and improve customer experience outcomes. Partner with Learning Experience Design, Knowledge Management, QA, and Operations to keep materials updated, deliver targeted upskilling and reinforcement, and continuously iterate curriculum using training and QA data.

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FursaFursa
Quince
Quince
1 day ago

CS Learning & Development Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own onboarding, nesting, and ongoing enablement for Quince’s global Customer Care organization. You’ll facilitate live and virtual training, run guided performance labs with scenario-based practice and AI-enabled tools, and use learner performance signals to accelerate time-to-proficiency and improve customer experience outcomes. Partner with Learning Experience Design, Knowledge Management, QA, and Operations to keep materials updated, deliver targeted upskilling and reinforcement, and continuously iterate curriculum using training and QA data.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end new hire onboarding experiences to accelerate ramp and build confidence.
  • •Facilitate live and virtual learning using adult learning methods; deliver guided nesting performance labs using scenario-based practice and AI-enabled tools.
  • •Use LMS and scalable learning workflows to run concurrent cohorts and progress learners based on proficiency and judgment.
  • •Create targeted upskilling and refresher training using performance trends, operational changes, and emerging customer needs.
  • •Provide coaching and reinforcement for at-risk learners by interpreting learner signals and partnering with QA and Operations to address performance gaps.
Travel: Medium travel

Pay and Benefits

Salary: CAD 80,000 - 90,000 annually

Key Requirements

  • •Bachelor’s degree or equivalent experience
  • •4–6 years of experience in customer experience training or learning roles
  • •Strong facilitation and coaching skills delivering ILT and VILT to diverse audiences
  • •Experience using learning technology and AI-assisted tools to increase training throughput while maintaining quality
  • •Ability to create and update training materials and use performance signals (QA, CSAT/DSAT, time-to-proficiency) to improve outcomes
Experience:4-6 yearsCustomer experienceLearningAI-enabled learningAdult learning
Education:Bachelor's
Skills:FacilitationCoachingCommunicationOrganizational skillsData literacy
Tech Stack:LMSELearningWBTMicrolearningILTVILTAI-assisted toolsGoogle MeetsZoom

Company Brief

Quince
Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.
Industry: Direct to Consumer Brands
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn