Customer Success Manager (m/f/d)

Sereact
Stuttgart
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Stakeholder management","Strategic thinking","Negotiation"]

Take ownership of strategic enterprise relationships and drive value realization for AI-powered robotics solutions. You’ll guide onboarding, adoption, retention, and expansion across key accounts, acting as a trusted advisor to operations and executive stakeholders. You’ll identify expansion opportunities, secure renewals, and shape account growth strategies while partnering with Product, Engineering, and Operations to translate customer needs into the roadmap. Expect high-impact work with travel up to 50% in a fast-growing scale-up.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sereact
Sereact
2 months ago

Customer Success Manager (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Take ownership of strategic enterprise relationships and drive value realization for AI-powered robotics solutions. You’ll guide onboarding, adoption, retention, and expansion across key accounts, acting as a trusted advisor to operations and executive stakeholders. You’ll identify expansion opportunities, secure renewals, and shape account growth strategies while partnering with Product, Engineering, and Operations to translate customer needs into the roadmap. Expect high-impact work with travel up to 50% in a fast-growing scale-up.
Location: Stuttgart
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion
  • •Act as trusted advisor to operational and executive stakeholders
  • •Drive customer value realization and ROI through strategic account management
  • •Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals
  • •Develop tailored go-to-market and account growth strategies, including QBRs and EBRs
Travel: High travel

Key Requirements

  • •Strong understanding of intralogistics, automation, robotics, or industrial tech
  • •Experience managing and growing enterprise or strategic accounts
  • •Background in a scale-up or fast-growing environment
  • •Proven ability to drive commercial expansion and customer outcomes
  • •Fluent in English (other languages are a plus)
Experience:IntralogisticsAutomationRoboticsIndustrial tech
Skills:CommunicationStakeholder managementStrategic thinkingNegotiation
Languages:English

Company Brief

Sereact
Builds AI-driven perception and control software for robotic and automation systems, using computer vision, simulation, and learning techniques to enable adaptable, robust performance in manufacturing, logistics, and industrial environments.
Industry: Robotics
Website