Outcomes Architect

Notion Labs
Dublin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer empathy","Agency","Urgency","Stakeholder management","Program management"]

Own workflow adoption, value realization, and renewal outcomes for a book of named accounts in an AI-native product environment. Partner with Solutions Consultants on account strategy, expansion qualification, and customer success planning, especially for flat and at-risk customers. Co-design and deploy durable workflows in Notion, manage success plans and measurable value, and iterate on Outcomes Architect programs to retain, grow, and mitigate churn.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Notion Labs
Notion Labs
2 days ago

Outcomes Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own workflow adoption, value realization, and renewal outcomes for a book of named accounts in an AI-native product environment. Partner with Solutions Consultants on account strategy, expansion qualification, and customer success planning, especially for flat and at-risk customers. Co-design and deploy durable workflows in Notion, manage success plans and measurable value, and iterate on Outcomes Architect programs to retain, grow, and mitigate churn.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive workflow adoption and value realization for named accounts to support high NRR
  • •Partner with Solutions Consultants on expansion and renewal account strategy, including renewal ownership for flat and at-risk customers
  • •Shape customer outcomes and strengthen executive and team-level partnerships to contribute to predictable revenue through retention, renewal, and expansion
  • •Design and deploy customer workflows that translate goals into durable systems in Notion
  • •Co-define, build, and manage customer success plans and iterate on Outcomes Architect programs to mitigate churn or contraction risk

Key Requirements

  • •Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment
  • •Strong customer-facing discovery skills to understand business problems, map workflows, and translate goals into implementation plans
  • •Technical fluency to co-design, configure, and troubleshoot in live software with customers
  • •Commercial awareness to partner with account owners on renewal risk and expansion potential
  • •Strong program and stakeholder management to manage success plans, timelines, risks, and commitments across accounts
Experience:B2B
Skills:Customer empathyAgencyUrgencyStakeholder managementProgram management
Tech Stack:NotionAI

Company Brief

Notion Labs
Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor