Asst Customer Development Manager (Tianjin, TJ, CN, -)

HSBC
Tianjin
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Customer service","Leadership","Interpersonal skills","Motivation","Problem-solving","Ability to work under pressure","Organization","Result orientation"]

Assist the Area Manager in leading a customer development team, including people management, sales performance management, training, coaching, and operational risk control. Monitor sales and service quality to ensure the process is followed and customers receive consistently excellent experiences with fair outcomes. Lead and motivate a team of mobile sales staff focused on acquiring new-to-wealth customers and delivering sustainable growth and profitability.

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FursaFursa
HSBC
HSBC
1 day ago

Asst Customer Development Manager (Tianjin, TJ, CN, -)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Assist the Area Manager in leading a customer development team, including people management, sales performance management, training, coaching, and operational risk control. Monitor sales and service quality to ensure the process is followed and customers receive consistently excellent experiences with fair outcomes. Lead and motivate a team of mobile sales staff focused on acquiring new-to-wealth customers and delivering sustainable growth and profitability.
Location: Tianjin
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Assist the Area Manager in leading a customer development team across people management, training, coaching, and operational risk control.
  • •Maximize team productivity and support achievement of business strategy through high-quality sales and service standards.
  • •Closely monitor team members’ sales and service quality to ensure strict adherence to the sales/service process.
  • •Ensure fair outcomes for customers are delivered in all situations.
  • •Manage, lead, and motivate a mobile sales team to expand new-to-wealth acquisition and drive sustainable growth and profitability.

Key Requirements

  • •Proven ability in mobile sales.
  • •Current product/market knowledge.
  • •Excellent customer service skills.
  • •Managerial experience with at least 3 years’ experience in a supervisory sales role.
  • •Strong interpersonal, leadership, and motivation skills with sales organization, problem-solving, and ability to work under pressure.
Skills:Customer serviceLeadershipInterpersonal skillsMotivationProblem-solvingAbility to work under pressureOrganizationResult orientation
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn