Technical Account Manager

Coast
New York
Workplace: OnsiteFull timeUSD 100,000 - 200,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5-10 yearsSkills: ["JavaScript","APIs","Postman","Slack"]

The Technical Account Manager (TAM) will be the technical post-sales lead for enterprise customers, acting as the primary point of contact from implementation through renewal. You’ll handle onboarding, enablement, and ongoing adoption, troubleshoot integrations and APIs, identify expansion opportunities, and provide product feedback to inform the roadmap, all while maintaining a Slack-first, highly responsive, customer-focused approach.

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FursaFursa
Coast
Coast
2 years ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

The Technical Account Manager (TAM) will be the technical post-sales lead for enterprise customers, acting as the primary point of contact from implementation through renewal. You’ll handle onboarding, enablement, and ongoing adoption, troubleshoot integrations and APIs, identify expansion opportunities, and provide product feedback to inform the roadmap, all while maintaining a Slack-first, highly responsive, customer-focused approach.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own implementation + onboarding from contract signature to first live workflow/template (target ~30 days, complexity dependent).
  • •Serve as the technical point of contact for your book: integrations, troubleshooting, enablement, and day-to-day questions (Slack-first).
  • •Drive adoption + retention by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready.
  • •Surface expansion opportunities by mapping stakeholders, onboard new teams, and partner with the GTM owner when upsell signals emerge.
  • •Feed product insights back to Coast by translating customer pain into clear gaps/opportunities for the roadmap.

Pay and Benefits

Salary: USD 100,000 - 200,000 annually

Key Requirements

  • •5–10+ years in Technical Account Management/Technical CSM/Solutions Engineering (post-sale)/Implementation / Solutions Architect (or similar);
  • •Strong technical credibility: comfortable with APIs, integration workflows (auth/webhooks/REST), and tools like Postman;
  • •Working knowledge of JavaScript and/or frontend concepts (enough to troubleshoot, guide, and build confidence);
  • •Excellent customer-facing communication (clear writing, calm execution) + high responsiveness (Slack-first);
  • • NYC-based and excited to be in-office 5 days/week
Experience:5-10 yearsAPIsSaaSEnterprise software
Skills:JavaScriptAPIsPostmanSlack
Tech Stack:JavaScriptAPIsPostmanRESTWebhooks

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Coast
Provides a digital banking platform and financial tools for creators, freelancers, and small businesses to manage payments, invoicing, cards, and cash flow, offering faster payouts and integrated money management features.
Industry: Neobanking
Website