Guest Services Associate

Miral Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Interpersonal skills","Customer-centricity","Integrity","Adaptability","Communication"]

Be the first point of contact for guests at Miral Experiences’ leisure attractions in Abu Dhabi, delivering warm, professional hospitality. Welcome visitors, provide clear information on shows and facilities, and educate guests on promotions and pricing. Process ticket and product sales via a computerized POS system and handle cash transactions accurately. Support lost-and-found, safety and emergency procedures, and help maintain smooth queue and turnstile operations while driving upsell revenue.

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FursaFursa
Miral Group
Miral Group
2 days ago

Guest Services Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Be the first point of contact for guests at Miral Experiences’ leisure attractions in Abu Dhabi, delivering warm, professional hospitality. Welcome visitors, provide clear information on shows and facilities, and educate guests on promotions and pricing. Process ticket and product sales via a computerized POS system and handle cash transactions accurately. Support lost-and-found, safety and emergency procedures, and help maintain smooth queue and turnstile operations while driving upsell revenue.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Welcome and greet guests professionally, considering their individual needs
  • •Process ticket and product sales through a computerized POS system and handle cash transactions accurately
  • •Provide clear information on promotions, pricing, shows, and attractions while upselling and cross-selling services and products
  • •Manage lost and found counter operations and act as a first responder during emergencies, including evacuation protocols
  • •Coordinate queue management and oversee turnstile operations, plus distribute and complete guest satisfaction surveys on provided tablets

Key Requirements

  • •Higher secondary education or equivalent qualification
  • •Minimum 1 year of operational experience in guest or customer service roles
  • •Proficiency in English (spoken and written)
  • •Familiarity with basic computer operations
  • •Strong interpersonal skills with integrity and flexibility to adapt to changing guest needs
Experience:1+ yearsCustomer serviceGuest services
Education:High School
Skills:Interpersonal skillsCustomer-centricityIntegrityAdaptabilityCommunication
Languages:EnglishArabicRussianFarsiChinese
Tech Stack:POS systemComputerized POSTablets

Company Brief

Miral Group
Develops and operates destination attractions and leisure experiences in Abu Dhabi, including theme parks, entertainment venues, hotels, and real estate on Yas Island and other major tourism projects.
Industry: Theme Parks & Attractions
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2010
WebsiteLinkedIn