Kempinski

4 days ago

Front Office Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Manage daily front office operations to deliver Kempinski service standards, overseeing Reception, Concierge, PABX, and the Business Center. Own budgeting and profit & loss responsibilities, drive revenue through room inventory controls, and manage labor costs and occupancy variances. Lead and develop teams via hiring, training, performance management, and disciplinary actions, while ensuring LQA scores, VIP guest experience, and smooth pre-opening execution.

Location: Accra

Workplace: Onsite

Employment Type: Contract · Permanent

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee operations of Reception, Concierge, PABX, and the Business Center to meet service standards and operating procedures
•Prepare annual budget and manning guide; manage the Front Office Department within budgetary guidelines and P&L
•Control duty rosters and labor costs; improve workflows and implement procedures and policies
•Hire and develop team members: conduct interviews, identify training needs, and manage performance and disciplinary actions
•Maintain guest experience and quality: LQA scoring target, VIP arrivals/departures, guest complaints, and manager-on-duty coverage

Key Requirements

•Bachelor’s degree in Hospitality Management or a related field
•3+ years relevant experience as a Front Office Manager in an international 5* luxury hotel
•Ability to motivate, guide, and empower team members
•Planning, organisational, and analytical skills
•Excellent communication and interpersonal skills

Experience:HospitalityLuxury hotels

Education:Bachelor's in Hospitality Management

Skills:MotivateGuideEmpowerPlanningOrganisationalAnalyticalCommunicationInterpersonalProblem-solvingConflict resolutionMultitaskAttention to detailWork under pressure

Tech Stack:Microsoft OfficeOpera CloudReservation systems

Company Brief

Kempinski

Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Kempinski

4 days ago

Front Office Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Accra

Workplace: Onsite

Employment Type: Contract · Permanent

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee operations of Reception, Concierge, PABX, and the Business Center to meet service standards and operating procedures
•Prepare annual budget and manning guide; manage the Front Office Department within budgetary guidelines and P&L
•Control duty rosters and labor costs; improve workflows and implement procedures and policies
•Hire and develop team members: conduct interviews, identify training needs, and manage performance and disciplinary actions
•Maintain guest experience and quality: LQA scoring target, VIP arrivals/departures, guest complaints, and manager-on-duty coverage

Key Requirements

•Bachelor’s degree in Hospitality Management or a related field
•3+ years relevant experience as a Front Office Manager in an international 5* luxury hotel
•Ability to motivate, guide, and empower team members
•Planning, organisational, and analytical skills
•Excellent communication and interpersonal skills

Experience:HospitalityLuxury hotels

Education:Bachelor's in Hospitality Management

Skills:MotivateGuideEmpowerPlanningOrganisationalAnalyticalCommunicationInterpersonalProblem-solvingConflict resolutionMultitaskAttention to detailWork under pressure

Tech Stack:Microsoft OfficeOpera CloudReservation systems

Company Brief

Kempinski

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor